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Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 2: Define SQA Target State Processes

This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet...

Optimize Your SQA Practice Using a Full Lifecycle Approach – Phase 3: Determine Optimization Initiatives

This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA...

Software Quality Assurance Plan Template

Use this template to document a comprehensive SQA plan that provides governance for how your SQA practice is executed.

Software Quality Assurance Optimization Roadmap Tool

Use this tool to prioritize, document, and schedule the optimization initiatives for improving your SQA practice.

Software Quality Assurance Communication Template

Use this template to effectively communicate to business stakeholders your findings and the steps required to improve product quality and SQA processes.

Drive Customer Convenience by Enabling Text-Based Customer Support – Executive Brief

Text messaging is everywhere, but businesses aren’t capitalizing on it.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phases 1-3

Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.

Drive Customer Convenience by Enabling Text-Based Customer Support – Phase 1: Create the Business Case for Text-Based Customer Support

Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.

Text-Based Customer Support Strategic Summary Template

The summary template encompasses all activities and delivers an overview of what the strategy will look like in a presentable fashion. Create a defined strategy by...

Text-Based Customer Support Project Charter Template

A project charter serves several important functions. It organizes the selection and procurement project so that you can make efficient and effective resource allocation...
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