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Use this tool to determine if your IT department is ready for the change associated with the quality management program.
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Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.
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Modify this survey template to understand satisfaction related to IT quality.
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Assess the current quality management maturity of each IT practice area.
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Use this tool to track your quality management improvement initiatives.
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This week, as we complete our agenda for FiRe 2015, seemed a perfect time to publish Eric's and John's most recent FiRe conversation, perhaps more relevant now than ever,...
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Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.
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I recently had the opportunity to listen and talk with many of the national leaders in defense, intelligence, and security, from the US and several of its key allies and...
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Learn the strengths, weaknesses, opportunities, and threats that affect the department or organization.
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Create a 100-day plan as a new IT leader.
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