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Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises...
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Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.
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Microsoft is retiring some of the key and most valuable benefits of its Software Assurance Benefit (SAB) program. These soon-to-be-retired benefits will include...
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AWS pioneered the IaaS industry, predicting that private data centers would become a relic of the past. Ironically, AWS now finds itself moving hardware and software into...
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ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.
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Highly regulated industries have resisted the full-scale move into the public cloud to date. In typical fashion, the finance industry is preparing to be a leader by...
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Use this tool to establish a standard approach for which provisions go in the master agreement and which go in the SOW.
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Use this tool to map the project's requirements to the SOW provisions and to create a list of customer and vendor responsibilities under the SOW.
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Use this tool to identify common words and phrases that can shift the performance risk from the vendor to the customer.
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Reviewing and negotiating SOWs can be difficult without the right framework, understanding, and tools. A bad SOW can derail a project through cost and time overruns, poor...
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