Info-Tech in the News

thumbnail for Effective Phishing Exercises: How To Plan, Execute And Follow Up
Nov 01, 2024

Effective Phishing Exercises: How To Plan, Execute And Follow Up

Barry Cousins, Distinguished Analyst and Research Fellow, emphasizes the importance of grounding phishing simulations in recent, real-world attack scenarios. He cautions that without this context, employees may perceive the simulations as deceptive, leading to a loss of trust. By aligning exercis...

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thumbnail for Most Consumers Prefer Live Agents for Customer Service, Survey Finds
Nov 01, 2024

Most Consumers Prefer Live Agents for Customer Service, Survey Finds

Julie Geller, Principal Research Director, discusses the evolving landscape of customer service, emphasizing findings from a recent survey that reveal a continued preference for live agents over AI-powered chatbots. She highlights that while chatbots and AI can handle basic tasks, complex custome...

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thumbnail for New ‘Open’ Cloud Coalition Not So Open: Analyst
Oct 29, 2024

New ‘Open’ Cloud Coalition Not So Open: Analyst

Phil Brunkard, Executive Counselor, offers insights on the Open Cloud Coalition's launch, highlighting concerns about the coalition's actual openness despite its stated mission to enhance cloud compatibility. He suggests that its membership structure and focus could limit true interoperability an...

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thumbnail for How An AI Audit Can Jump-Start Your Project Portfolio
Oct 28, 2024

How An AI Audit Can Jump-Start Your Project Portfolio

Barry Cousins, Distinguished Analyst and Research Fellow, discusses the value of conducting an AI audit to optimize project portfolios. He explains that such an audit can identify resource overlaps and potential efficiencies, driving higher impact and ROI for AI initiatives. Cousins emphasizes th...

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thumbnail for OSI Unveils Open Source AI Definition 1.0
Oct 28, 2024

OSI Unveils Open Source AI Definition 1.0

Brian Jackson, Principal Research Director, comments on the Open Source Initiative's launch of its Open Source AI Definition 1.0, establishing guidelines for open-source AI development. This framework aims to clarify and standardize open-source principles in AI, emphasizing transparency, collabor...

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thumbnail for SAP Ups AI Factor in its SuccessFactors HCM Suite
Oct 28, 2024

SAP Ups AI Factor in its SuccessFactors HCM Suite

Scott Bickley, Advisory Fellow, discusses SAP's enhancement of AI capabilities within its SuccessFactors HCM suite, aimed at improving HR management and decision-making. This integration supports tasks like recruiting, performance evaluation, and employee engagement, helping organizations leverag...

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thumbnail for Tech FOMO Can Hurt on the Comedown. Can the Cycle Be Broken?
Oct 27, 2024

Tech FOMO Can Hurt on the Comedown. Can the Cycle Be Broken?

Thomas Randall, Director of AI Market Research, explores the impact of "tech FOMO" on business strategies, particularly in how overenthusiasm for emerging technologies like AI and blockchain can lead to missed expectations on the downswing. He discusses the importance of balanced, strategic adopt...

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thumbnail for Billion-Dollar Fine Against Intel Annulled, Says EU Court of Justice
Oct 25, 2024

Billion-Dollar Fine Against Intel Annulled, Says EU Court of Justice

John Annand, Research Practice Lead, comments on the EU Court of Justice's annulment of Intel's billion-dollar antitrust fine. He emphasizes how this decision could influence future regulatory approaches within the EU, potentially reshaping how major tech firms are penalized. Annand notes that th...

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thumbnail for CMA Probe of Google, Anthropic ‘a Precautionary’ Move: Analyst
Oct 24, 2024

CMA Probe of Google, Anthropic ‘a Precautionary’ Move: Analyst

Scott Bickley, Advisory Fellow, and Phil Brunkard, Executive Counselor, examine the CMA's investigation into Google's partnership with Anthropic. They highlight the UK regulatory body’s cautious approach, which aims to preemptively address potential risks to competition posed by collaborations in...

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