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Skills-first hiring has CIOs rethinking talent strategies
Research Director Brittany Lutes discusses how a skills-first approach is revolutionizing hiring strategies for CIOs. Lutes explains that this method prioritizes practical skills over traditional credentials, allowing companies to widen their talent pools and focus on the actual capabilities need...
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The Age Of Exponential IT Is Here
Mark Tauschek, VP of Research Fellowships and Distinguished Analyst, discusses the emergence of "Exponential IT" and its implications for the tech industry, as detailed in his recent article on Forbes. Tauschek explores how rapid technological advancements and their integration into business oper...
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7 Top IT Challenges in 2024
Brian Jackson, Principal Research Director, addresses the major IT challenges anticipated in 2024, emphasizing how evolving technologies and management strategies will shape the responsibilities of IT leaders. Jackson delves into the complexities of integrating advanced tech solutions while maint...
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How AI Changes The Gaming Industry
Larry Fretz, Vice President of Industry Research, discusses the transformative impact of artificial intelligence on the gaming industry. Fretz explains how AI technologies are revolutionizing game development and gameplay experiences, enhancing everything from visual graphics to player interactio...
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Only 1 in 5 Consumers Trust Self-Service for Support, Report Finds
Julie Geller, Principal Research Director, discusses the evolving dynamics of consumer trust in self-service platforms enhanced by generative AI in customer support systems. She emphasizes the importance of personalized customer experiences to foster trust and satisfaction. The integration of gen...
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Call Centers Must Maintain Security, Trust as They Implement AI, Experts Say
Julie Geller, Principal Research Director discusses the importance of maintaining customer trust in call centers, especially with the integration of generative AI. As call centers adopt advanced AI technologies, ensuring the security of customer interactions becomes paramount. Geller emphasizes t...
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Is Prompt Engineering’s Party Over?
Jeremy Roberts, Senior Workshop Director, highlights the emerging field of prompt engineering within AI development, emphasizing its critical role in enhancing Large Language Models (LLMs) like VMware's research initiatives. This advancement underscores the evolving landscape of AI, where craftin...
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Agent Roles Are Evolving as Call Centers Enter the AI-Powered Era
Julie Geller, Principal Research Director, discusses the rise in investment toward self-service options and generative AI in call centers, aiming to enhance customer experience while managing costs effectively. This shift reflects a strategic move to balance the human touch with efficient, AI-dri...
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Research Highlights the Challenges of Data Privacy in AI Technology Pursuits
Safayat Mohammad, Research Director, highlights the intricacies of balancing data privacy with the pursuit of AI technology advancements. A recently published research blueprint by the firm indicates a growing concern among organizations about maintaining data privacy while harnessing AI's potent...
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