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BlackBerry Cylance Customers Should ‘Explore Options’ Now That its Immediate Future is Vague: Expert
Fritz Jean-Louis, Principal Cybersecurity Advisor, advises BlackBerry Cylance customers to evaluate alternative cybersecurity solutions due to uncertainties surrounding Cylance's future. He emphasizes the importance of proactive planning to ensure continuous protection, suggesting that organizati...
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How Synthetic Data Might Shape Consumer Research
Julie Geller, Principal Research Director at Info-Tech Research Group, discusses the growing role of synthetic data in consumer research. She highlights that synthetic data allows for the creation of diverse customer personas, enabling teams to test and optimize various customer journeys without ...
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GenAI’s Impact on Cybersecurity
Technical Counselor Erik Avakian shares his thoughts on the implications of generative AI (GenAI) on cybersecurity. Avakian emphasizes that while GenAI can enhance security measures, it also introduces new challenges, such as the potential for sophisticated phishing attacks and the creation of ma...
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Broadcom Launches VMware Tanzu Data Services
John Annand, Research Practice Lead, comments on Broadcom's release of VMware Tanzu Data Services, an advanced offering for VMware Cloud Foundation. Annand notes that while the service isn't comprehensive, it effectively caters to enterprise leaders seeking control amidst the rapid pace of develo...
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Broadcom Launches VeloRAIN, Using AI/ML to Improve Network Performance
John Annand, Research Practice Lead at Info-Tech Research Group, examines VMware’s launch of VeloRAIN, an AI- and ML-driven networking architecture aimed at boosting network performance and security. Annand points out that VeloRAIN provides unparalleled visibility, prioritization, and automation ...
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Microsoft Patent Could Make AI Integration More Personalized
Thomas Randall, Director of AI Market Research, discusses Microsoft's recent patent application for a "topic evaluation engine for a messaging service," aimed at enhancing AI integration within digital assistant applications. Randall notes that Microsoft's strength lies in its cohesive ecosystem,...
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Stop Wasting Time Evaluating Commoditized Products
Mark Tauschek, VP, Distinguished Analyst & Research Fellow, advises organizations to stop spending time on evaluating commoditized products and instead focus on assessing high-value, differentiated solutions. He argues that extensive evaluations of standard, widely available products can lead to ...
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Most Consumers Prefer Live Agents for Customer Service, Survey Finds
Julie Geller, Principal Research Director, discusses the evolving landscape of customer service, emphasizing findings from a recent survey that reveal a continued preference for live agents over AI-powered chatbots. She highlights that while chatbots and AI can handle basic tasks, complex custome...
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New ‘Open’ Cloud Coalition Not So Open: Analyst
Phil Brunkard, Executive Counselor, offers insights on the Open Cloud Coalition's launch, highlighting concerns about the coalition's actual openness despite its stated mission to enhance cloud compatibility. He suggests that its membership structure and focus could limit true interoperability an...
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