Info-Tech in the News

thumbnail for Forget the VR Vision of the Metaverse: Digital Twins Are Coming
Jul 19, 2023

Forget the VR Vision of the Metaverse: Digital Twins Are Coming

Brian Jackson, principal research director, delves into the more immediate and practical potential of digital twins: software replicas that mirror real-world spaces and objects.

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thumbnail for IT Customer Service Transitions Make or Break CX
Jul 17, 2023

IT Customer Service Transitions Make or Break CX

Mark Tauschek, VP, distinguished analyst, and research fellow, explains how IT service desks can ease the transition to AI-powered and automated self-service channels for end-users.

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thumbnail for FTC Investigation of OpenAI: What CIOs Need to Know
Jul 13, 2023

FTC Investigation of OpenAI: What CIOs Need to Know

Brian Jackson, principal research director, shares his insights about what CIOs need to know about the FTC's investigation into OpenAI.

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thumbnail for How IT Can Proactively Prepare for Enrollment Cliff, Support Institutional Initiatives
Jul 13, 2023

How IT Can Proactively Prepare for Enrollment Cliff, Support Institutional Initiatives

Mark Maby, research director, shares why IT departments must align their efforts with their higher education institution's strategies to address enrollment declines.

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thumbnail for 6 Reasons Legacy Systems Are Still in Use
Jul 05, 2023

6 Reasons Legacy Systems Are Still in Use

Suneel Ghei, Principal Research Director, explains why some organizations rely so heavily on legacy systems, including insufficient funding and misunderstood maintenance costs.

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thumbnail for How CIOs Select Their Inner Circle ​​​​​​​
Jul 05, 2023

How CIOs Select Their Inner Circle ​​​​​​​

Mike Tweedie, Principal Research Director, shares why CIOs and tech leaders should know their own weaknesses, look for job candidates with capabilities instead of strictly skills and tap into global talent resources that pandemic-fueled change has made possible.

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thumbnail for What Do Mixed Reality Headsets Mean For The Enterprise?
Jul 05, 2023

What Do Mixed Reality Headsets Mean For The Enterprise?

Brian Jackson, Principal Research Director, shares his thoughts on what mixed reality headsets could mean for the enterprise as Apple unveiled its highly anticipated and long-rumored headset.

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thumbnail for Businesses Hunt for ROI in Generative AI Deployments
Jun 29, 2023

Businesses Hunt for ROI in Generative AI Deployments

Bill Wong, Principal Research Director, explains that many organizations are focusing on using generative AI in their sales and marketing departments to create more personalized user experiences.

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thumbnail for Top Advantages and Disadvantages of AI
Jun 16, 2023

Top Advantages and Disadvantages of AI

Bill Wong, Principal Research Director, highlights some of AI's positive and negative aspects in society, especially as many experts worry about the unchecked use of the technology.

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