ITSM Ticket Data Analysis Tool

Author(s): Benedict Chang, Ken Weston, Allison Kinnaird

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives. Specifically, this tool allows you to input and organize your current ITSM ticket data and view dashboards analyzing the following facets of your ticket data:

  • Ticket summary
  • Incidents
  • Service Requests
  • Categories
  • Resolution Time
  • Resolution Code

Tags

Data analysis, Service desk data analysis, dashboard, ticket data, data visualization, ticket analysis, service desk trends, trends, data trends, data report, ticket data report, help desk, calculator, ITSM, ITIL, IT Service management, workload analysis, PivotTable, PivotChart

View the Complete Blueprint:

Analyze Your ITSM Ticket Data

Take a data-driven approach to service desk optimization.
Browse all Infrastructure & Operations

Related Content

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019
© Info-Tech Research Group | Terms of Use | Privacy Policy