Info-Tech’s Best of 2023: The Year IT Reached an Inflection Point

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Generative AI made an explosive entry at the end of 2022, changing organizations and industries – and IT – forever. Our most popular research and resources in 2023 show IT leaders recognized that the game had changed.

Organizations and departments scrambled to seek value from generative AI, inviting unprecedented opportunities and risks and changing IT’s trajectory.
There was a sudden increase in demand for IT to start supporting critical organizational outcomes from exponential technologies.
A new era of exponential technologies also meant a new era of Exponential IT.

IT leaders recognized their fast-expanding role

The top research publications and research centers in 2023 spanned generative AI, Exponential IT, technology trends, strategy, future readiness, and functional areas, demonstrating the expansion of IT’s role and IT leaders’ recognition of this change.

Tech Trends revealed the deep importance of generative AI for IT leaders.
IT leaders focused on setting a vision and building roadmaps for generative AI and Exponential IT.
They continued to keep a focus on evolving their innovation mandates, reporting, and communication.
Functional areas such as cybersecurity, data, and enterprise applications continued to be critical, often with a new generative AI lens.

Evolve IT with our peer-informed lists of must-reads in 2023

As an IT leader, you’re navigating a dynamic landscape – more than ever with the advent of generative AI. Use our most popular resources in 2023 to:

Get the latest trends, future-defining insights, and guidance on AI, security, data, and applications, so you can innovate and stay competitive.
Ensure the optimal performance of your IT department, and back your decisions with proven methodologies that lead to improved outcomes.
Stay up to date with the latest trends, generative AI principles, and technological advancements that will prepare you for exponential IT change.

Info-Tech’s Best of 2023: The Year IT Reached an Inflection Point Research & Tools

1. Info-Tech Best of 2023 Deck – A guide to our top research from 2023.

Review this deck to see the most popular research we published in 2023. Book an analyst call with our experts to guide you to successful project completion.

INTRODUCTION
Peer-informed guide to build your must-read list

We’ve consolidated the most popular research publications and research centers for your peers in 2023, which is a road-tested starting point for IT leaders.

Stay ahead of the curve

Get the latest trends, future-defining insights, and guidance on AI, security, data, and applications, so you can innovate and stay competitive.

Make informed decisions

Ensure the optimal performance of your IT department. Back your decisions with proven methodologies that lead to improved outcomes.

Be future ready

Stay up to date with the latest trends, generative AI principles, and tech innovations that will prepare you for Exponential IT change.

“The Exponential IT framework is excellent. It gives my team a rallying cry and a way to think about the disparate things that we’re doing, how they connect together, and how they support this rapidly growing technology environment in a rapidly growing company.”

Karl Mosgofian, CIO, Gainsight

Preferences reveal a pivotal turning point for IT in 2023

Generative AI made an explosive entry at the end of 2022, changing organizations and industries – and IT – forever. Our top research publications and research centers in 2023 show IT leaders recognized that the game had changed.

Organizations and departments scrambled to seek value from generative AI, inviting unprecedented opportunities and risks, and changing IT’s trajectory.
There was a sudden increase in demand for IT to start supporting critical organizational outcomes from exponential technologies.
A new era of exponential technologies also meant a new era of Exponential IT.

IT leaders recognized that in addition to performing at the highest standard in their traditional roles, they also needed to set a new vision in this new era, with IT taking the reins.

Tech Trends revealed the deep importance of generative AI for IT leaders.
IT leaders focused on setting a vision and building roadmaps for generative AI and Exponential IT.
They continued to keep a focus on evolving their reporting, communication, and innovation mandates.
Functional areas such as cybersecurity, data, and enterprise applications continued to be critical, often with a new generative AI lens.

Top 10 Research Centers in 2023

“Here are the most popular research centers of the last year.”
Gord Harrison
Chief Research Officer
Info-Tech Research Group

Exponential IT Research Center

Info-Tech’s strategic and actionable principles to enable IT leaders to extract the value from accelerating technology advancements.

Artificial Intelligence Research Center

Augment the power of your organizational DNA through machine learning and artificial intelligence.

IT Strategy Research Center

Create an IT strategy based on business needs, not just intuition.

Security Research Center

A holistic approach to building an agile, robust security program.

Data & Analytics Landscape Research Center

Power intelligent and transformative organizational performance through leveraging data.

Application Advisory Research Center

Overcome challenges in building a top-tier applications team. Whether you build, buy, configure, or customize applications, we’ve got you covered.

Digital Transformation Research Center

Content to support you to compete effectively in the digital economy.

Infrastructure & Operations Research Center

A tested roadmap to determine your maturity level and improve, optimize, and modernize I&O capabilities.

IT Leadership Career Planning Research Center

Change your success mindset from what you accomplish personally to what you enable others to achieve.

Merger, Acquisition, and Divestiture Research Center

Tools and methods to support you in executing on various buying and selling transactions.

Top 20 Research Publications in 2023

“Here are the most popular research publications of the last year.”
Gord Harrison
Chief Research Officer
Info-Tech Research Group

01 Build Your Generative AI Roadmap

Generative AI is here, and it’s time to find its best uses – systematically and responsibly.

02 Tech Trends 2024

Seize new opportunities and mitigate threats in the age of AI.

03 Establish High-Value IT Performance Dashboards and Metrics

Spend less time struggling with visuals and more time communicating about what matters to your executives.

04 Address Security and Privacy Risks for Generative AI

AI risk mitigation starts with an acceptable use policy.

05 Design and Implement a Business-Aligned Security Program

Focus first on business value.

06 Build an Automation Roadmap to Streamline Security Processes

You can’t defend against today’s automated attacks with slow and manual processes.

07 Business Vision Diagnostic – Annual IT Improvement Program

Convert your Business Vision Diagnostic results into a focused IT program to enhance business satisfaction.

08 Develop Responsible AI Guiding Principles

Find your north star for responsible AI.

09 Present Security to Executive Stakeholders

Learn how to communicate security effectively to obtain support from decision-makers.

10 Exponential IT Keynote

As technology moves exponentially, so must your entire organization – led by IT.

11 Build an IT Risk Taxonomy

If integrated risk is your destination, your IT risk taxonomy is the road to get you there.

12 Build Your Enterprise Application Implementation Playbook

Your implementation doesn’t start with technology but with an effective plan that the team can align on.

13 Build a Regular CEO IT Update Package

Be prepared for your most important meetings with your most important stakeholder.

14 Select an Enterprise Application

Selecting a best-fit solution requires balancing needs, cost, and vendor capability.

15 Establish Data Governance – APAC Edition

Deliver measurable business value.

16 Effective IT Communications

Empower IT employees to communicate well with any stakeholder across the organization.

17 Data and Analytics Trends 2023

Elevate data value and capabilities to improve business outcomes.

18 Build Your Enterprise Innovation Program

Transform your business by adopting the culture and practices that drive innovation.

19 Develop Your Agile Approach for a Successful Transformation

Understand Agile fundamentals, principles, and practices so you can apply them effectively in your organization.

20 Develop Your Value-First Business Process Automation Strategy

As you scale your business automations, focus on what matters most.

Industry Coverage - AI Research Library

Industry AI insights designed to help you unleash digital autonomization.

IT’s dynamic path will continue in 2024

In 2023, the rise of generative AI marked a pivotal change for IT. As we continue on an exponential trajectory into 2024 and beyond, we’re committed to supporting IT leaders in navigating this dynamic path with agility and bold action.

Exponential IT Research Center

Exponential IT: Lean into the Curve. Lean into the curve by applying Exponential IT principles.

Info-Tech’s strategic and actionable principles to enable IT leaders to extract the value from accelerating technology advancements.

Visit the Research Center

FOR MORE THAN 40 YEARS, information technology has radically transformed organizations, from the computerization of operations to the digital transformation of service models. As technological disruption accelerates exponentially, a world of exponential opportunity is within reach.

Autonomization is ushering in the next transformation. IT leaders can gain prominence by leaning into the curve and adopting Exponential IT principles, or risk seeing their services commoditized and their role diminished.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Table of Contents

A guide to our top research from 2023.

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