- Business process automation (BPA) adoption gained significant momentum as your business leaders saw the positive outcomes in your pilots, such as improvements in customer experience, operational efficiencies, and cost optimizations.
- Your stakeholders are ready to increase their investments in more process automation solutions. They want to scale initial successes to other business and IT functions.
- However, it is unclear how BPA can be successfully scaled and what benefits can be achieved from it.
Our Advice
Critical Insight
The shift from isolated, task-based automations in your pilot to value-oriented, scaled automations brings new challenges and barriers to your organization such as:
- Little motivation or tolerance to change existing business operations to see the full value of BPA.
- Overinvesting in current BPA technologies to maximize the return despite available alternatives that can do the same tasks better.
- BPA teams are ill-equipped to meet the demands and complexities of scaled BPA implementations.
Impact and Result
- Ground your scaling expectations. Set realistic and achievable goals centered on driving business value to the entire organization by optimizing and automating end-to-end business processes.
- Define your scaling journey. Tailor your scaling approach according to your ability to ease BPA implementation, to broaden BPA adoption, and to loosen BPA constraints.
- Prepare to scale BPA. Cement your BPA management and governance foundations to support BPA scaling using the lessons learned from your pilot implementation.