Standardize the Service Desk – Phases 1-5

Author(s): Mahmoud Ramin, Allison Kinnaird, Sandi Conrad, Emily Sugerman, Benedict Chang

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Use this blueprint to standardize your service desk by following our five-phase methodology to:

  • Assess your current capability and lay foundations for your service desk
  • Design an incident management workflow
  • Design request fulfillment
  • Implement your plan

Apply the discussions and activities to make an actionable plan for improving your service desk.

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Standardize the Service Desk

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