What is Ada?
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
85 Likeliness to Recommend
1
Since last award
95 Plan to Renew
2
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Ada?
Pros
- Helps Innovate
- Respectful
- Efficient Service
- Caring
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Integration With CRM
Scheduled Availability
Application Programming Interface
Workflow Processing
Personalized Service
Multi-channel
Leads Generation
Learning and Adaptability
Translation
Natural Language Processing
Knowledgebase
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Usability and Intuitiveness
Business Value Created
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Ease of Customization
Breadth of Features
Ease of Data Integration
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Overview
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Ada Reviews
Nyambura K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Perfection Redefined - That is How I describe Ada
Likeliness to Recommend
What differentiates Ada from other similar products?
When it comes to offering assistance to clients/customers, Ada goes over and beyond to ensure the conversations are personalized and this helps customers make the best decisions.
What is your favorite aspect of this product?
I like the personalization aspect of Ada when it comes to customer engagements I like that despite Ada being very effective it is affordable and customizable Deploying and using Ada is straightforward.
What do you dislike most about this product?
It is one tool that hasn't give me any headache when using and interacting with it.
What recommendations would you give to someone considering this product?
Ada is what you need to keep your customers happy and satisfied when engaging wit them thanks to the personalization aspect of the software. I would recommend this tool to any business without a blink
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Kirubi K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Better Collaboration With Ada
Likeliness to Recommend
What differentiates Ada from other similar products?
Unlike other products that offers or supports basic conversations, Ada is all about custom conversations to offers customers better experience.
What is your favorite aspect of this product?
I like that using Ada is easy and that it supports custom conversations Customizing the software as well as managing it is easy It is affordable and comes with multiple features.
What do you dislike most about this product?
No major issues. Ada has been working perfectly ever since deployment.
What recommendations would you give to someone considering this product?
Ada is the perfect tool as a virtual assistant. It offers all the features any business would need and takes conversations to a whole new level thanks to customization options.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
- Role: Public Sector
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Good idea, but expensive and doesn't learn quickly
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Under Delivered
- Less Effective Service
- Less Generous
