What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 86%
- Conflict Resolution:
- 88%
- Strategy & Innovation:
- 87%
- Service Experience:
- 88%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Enables Productivity
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Role-Based Access
Version Control
Workflow and Approval Management
Configurable Knowledge Repository
Multiple File Type Support
Intelligent Search
API Integration
Cataloging
Rich Text Editor
Reporting and Analytics
Multi-Language Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Customization
Ease of Data Integration
Breadth of Features
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Document Management
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Confluence Reviews
Chirag C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Great tool for organizing, collaborating, managing
Likeliness to Recommend
What differentiates Confluence from other similar products?
The ease of use of the product and high quality content as well as the integration capabilities
What is your favorite aspect of this product?
Creating your own space to keep track of all the important documents categorized in well structured manner and the search capabilities across spaces
What do you dislike most about this product?
It gets stuck sometimes on a single space but recovers after a refresh
What recommendations would you give to someone considering this product?
Go for it, its a great too to manage tasks, planning and organizing the project related aspects in a consolidated space and very good for collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Tawfeeq A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2025
Confluence:The Collaboration Powerhouse
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence differentiates itself through deep integration with Atlassian tools like Jira and Bitbucket, ideal for technical teams managing projects tied to development workflows. It combines enterprise-grade security, scalability, and structured content organization (spaces, templates) with collaborative flexibility, offering dynamic macros, version control, and a robust marketplace for plugins. Unlike more generalized platforms (e.g., Notion, SharePoint), it excels as a centralized hub for technical documentation and knowledge management, balancing creativity with standardization for large organizations..
What is your favorite aspect of this product?
My favorite aspect of Confluence is its seamless integration with tools like Jira, which bridges project management and documentation. It transforms static wikis into dynamic hubs by linking pages directly to tasks, sprints, or code repositories, ensuring alignment between technical work and knowledge sharing. This real-time connectivity eliminates silos, streamlines updates, and keeps teams in sync—making it indispensable for collaborative, fast-paced environments.
What do you dislike most about this product?
I havent faced any such inconvenience yet while using the confluence
What recommendations would you give to someone considering this product?
First, align Confluence with your team’s workflow—it excels for technical documentation, project tracking, or internal wikis, especially if you use Jira or other Atlassian tools. Leverage its templates and spaces to organize content early, ensuring scalability. For large teams, prioritize governance (permissions, naming conventions) to avoid clutter. Explore the Atlassian Marketplace for niche integrations, and invest in training to maximize features like macros or version control. If security is critical, verify compliance needs upfront. Ultimately, treat it as a living knowledge hub, not just a document repository
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chiesa B.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Mar 2025
Effective way to manage team knowledge.
Likeliness to Recommend
What differentiates Confluence from other similar products?
Of all Knowledge management tools I have experience with , Confluence has the best integrations with fellow Atlassian tools like Jira and Bitbucket, in ways which is simply impossible with similar knowledge management programs. This integration makes it easy to connect critical documentations to bug tracing and task management protocols on our chosen project management tool ( Jira ).
What is your favorite aspect of this product?
I like how Confluence centralizes documentations. Centralized documentations makes it a straightforward process for me whenever I need to access or track changes made to design documentations , coding standard notes or meeting logs. Very importantly, Confluence has helped my team to adequately structure and organize our documentations in a way, that makes it convenient to locate specific documentations from the hundreds of documents we have saved, using filters or keywords.
What do you dislike most about this product?
I dislike that when I export content from this software , the formatting properties are always affected. Likewise, it takes too much effort to import content from other knowledge management tools into Confluence.
What recommendations would you give to someone considering this product?
Advisable to align Confluence with internal team workflow for maximum efficiency.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
