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Confluence Logo Award Winner Product Badge
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Atlassian

Confluence

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Confluence
9.0 /10

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details


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Awards & Recognition

Confluence won the following awards in the Project Management - Enterprise category

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Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

Down 1
Since last award

89 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
93%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

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1% Negative
5% Neutral
94% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Fair

Feature Ratings

Average 86

Collaboration

90

Document Management

89

Workflow Management

87

Resource Management

86

Time & Expense Tracking

86

Planning and Scheduling

86

Reporting

85

Hierarchical Task Management

85

Dependency and Milestone Tracking

83

Budget Management

83

Mobile Access

79

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Ease of Customization

85

Product Strategy and Rate of Improvement

85

Ease of IT Administration

84

Ease of Implementation

84

Ease of Data Integration

84

Usability and Intuitiveness

84

Availability and Quality of Training

82

Vendor Support

81

Confluence Reviews

Tawfeeq A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Confluence:The Collaboration Powerhouse

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence differentiates itself through deep integration with Atlassian tools like Jira and Bitbucket, ideal for technical teams managing projects tied to development workflows. It combines enterprise-grade security, scalability, and structured content organization (spaces, templates) with collaborative flexibility, offering dynamic macros, version control, and a robust marketplace for plugins. Unlike more generalized platforms (e.g., Notion, SharePoint), it excels as a centralized hub for technical documentation and knowledge management, balancing creativity with standardization for large organizations..

What is your favorite aspect of this product?

My favorite aspect of Confluence is its seamless integration with tools like Jira, which bridges project management and documentation. It transforms static wikis into dynamic hubs by linking pages directly to tasks, sprints, or code repositories, ensuring alignment between technical work and knowledge sharing. This real-time connectivity eliminates silos, streamlines updates, and keeps teams in sync—making it indispensable for collaborative, fast-paced environments.

What do you dislike most about this product?

I havent faced any such inconvenience yet while using the confluence

What recommendations would you give to someone considering this product?

First, align Confluence with your team’s workflow—it excels for technical documentation, project tracking, or internal wikis, especially if you use Jira or other Atlassian tools. Leverage its templates and spaces to organize content early, ensuring scalability. For large teams, prioritize governance (permissions, naming conventions) to avoid clutter. Explore the Atlassian Marketplace for niche integrations, and invest in training to maximize features like macros or version control. If security is critical, verify compliance needs upfront. Ultimately, treat it as a living knowledge hub, not just a document repository

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Astrid O.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Bridging Knowledge Gaps Through Documentation

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

One of the main advantages of Confluence is its triple-level version control, where banking analysts print out a current version of a document and keep access to the previous versions, which can come in handy when there are multiple revisions and it is required to meet the legal requirements. A team can always find what he or she needs within thousands of documents by using the powerful search tool, which is much more effective than the counterpart of its competitors.

What is your favorite aspect of this product?

It also stands out by being the place where all the key and often scattered pieces of information are gathered instead of administrators. The facilities that Confluence provides to its users include simple page templates that allow the documentation throughout the departments, hence improving the clarity and organization of information. The commenting and feedback features facilitate making an analysis report more convenient and faster since they minimize the time it takes to obtain approval of the report.

What do you dislike most about this product?

There is still the limitation of the export formats of the platform, which can make it difficult when sharing formatted documentation with other parties, such as other departments, regulatory authorities, or agencies that may require the documents in different formats. Moreover, there are issues with old-fashioned simultaneous editing issues with multiple editors at a time, which can be problematic during intense documentation.

What recommendations would you give to someone considering this product?

Earlier they were in the form of emails, files, and documents on the network drives or on personal computers, and it was easy to lose track of this critical information when a few members were not available. Currently, our team has a vast database of analytical methodologies, model documentation, and regulatory responses accessible to all authorized members. The biggest improvement was in the last audit cycle, which proved that with the help of properly indexed and versioned tools, approximately 60% of time can be saved while preparing documentation.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Raj P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2025

Seamless collaboration, ideal for Atlassian tool

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

Confluence stands out with its deep integration with other Atlassian products, like Jira, making it ideal for teams already using those tools, along with its rich collaboration features and flexible content organization.

What is your favorite aspect of this product?

Its seamless integration with Jira, enabling smooth collaboration between project management and documentation, making team workflows much more efficient.

What do you dislike most about this product?

The interface can sometimes feel cluttered, especially when managing large amounts of content, making navigation a bit tricky at times.

What recommendations would you give to someone considering this product?

Explore its integration with other Atlassian tools, take advantage of the customizable templates, and ensure your team is trained to fully leverage its collaboration features for maximum productivity.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

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