What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 90%
- Strategy & Innovation:
- 88%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Editor Functions
Searchability
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Implementation
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.3
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.8
View Confluence in this category (opens in a new tab)
Confluence Reviews
Will J.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted May 2025
A worthy behemoth of document management
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is the O.G. for document management in regulated industries. Its massive, highly flexible and highly difficult to mould into your requirements (because it's so flexible...!)
What is your favorite aspect of this product?
I have several spaces now which are nicely organised and work well for the organisation.
What do you dislike most about this product?
you have to build several iterations in order to understand how you want the system to work for you, which leaves a lot of technical debt and 'debris' in the workspace that you can't remove and daren't delete.
What recommendations would you give to someone considering this product?
Its a very very complete product, but be prepared to ditch everything you've done once you work out how to structure your installation to work for you. Once you've done that it.s brilliant and totally bomb proof.
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Enables Productivity
Cons
- Less Performance Enhancing
- Commodity Features
- Less Inspiring
Chirag C.
- Role: Information Technology
- Industry: Finance
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Great tool for organizing, collaborating, managing
Likeliness to Recommend
What differentiates Confluence from other similar products?
The ease of use of the product and high quality content as well as the integration capabilities
What is your favorite aspect of this product?
Creating your own space to keep track of all the important documents categorized in well structured manner and the search capabilities across spaces
What do you dislike most about this product?
It gets stuck sometimes on a single space but recovers after a refresh
What recommendations would you give to someone considering this product?
Go for it, its a great too to manage tasks, planning and organizing the project related aspects in a consolidated space and very good for collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Tawfeeq A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Mar 2025
Confluence:The Collaboration Powerhouse
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence differentiates itself through deep integration with Atlassian tools like Jira and Bitbucket, ideal for technical teams managing projects tied to development workflows. It combines enterprise-grade security, scalability, and structured content organization (spaces, templates) with collaborative flexibility, offering dynamic macros, version control, and a robust marketplace for plugins. Unlike more generalized platforms (e.g., Notion, SharePoint), it excels as a centralized hub for technical documentation and knowledge management, balancing creativity with standardization for large organizations..
What is your favorite aspect of this product?
My favorite aspect of Confluence is its seamless integration with tools like Jira, which bridges project management and documentation. It transforms static wikis into dynamic hubs by linking pages directly to tasks, sprints, or code repositories, ensuring alignment between technical work and knowledge sharing. This real-time connectivity eliminates silos, streamlines updates, and keeps teams in sync—making it indispensable for collaborative, fast-paced environments.
What do you dislike most about this product?
I havent faced any such inconvenience yet while using the confluence
What recommendations would you give to someone considering this product?
First, align Confluence with your team’s workflow—it excels for technical documentation, project tracking, or internal wikis, especially if you use Jira or other Atlassian tools. Leverage its templates and spaces to organize content early, ensuring scalability. For large teams, prioritize governance (permissions, naming conventions) to avoid clutter. Explore the Atlassian Marketplace for niche integrations, and invest in training to maximize features like macros or version control. If security is critical, verify compliance needs upfront. Ultimately, treat it as a living knowledge hub, not just a document repository
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
