What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Basil J.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2023
Deliver good feature set and value for the price
Likeliness to Recommend
What differentiates Confluence from other similar products?
Workflow automation Efficient search Mobile access
What is your favorite aspect of this product?
Files sharing and management of versions Simultaneous editing of documents Easy Document collaboration
What do you dislike most about this product?
Lack of text completion feature Inflexible design Smart commit linking
What recommendations would you give to someone considering this product?
This is a best suite for documentation with tree structure arrangements gives proper visual to the docs
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Prerna G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2024
Very popular and works great with Jira
Likeliness to Recommend
What differentiates Confluence from other similar products?
Since its from Atlassian which already has a Jira for issue tracking and project management and is very popular especially for engineering teams and since it has nice integration with Jira and engineering team has lot of documents(design documents, notes, knowledge articles) to manage, which requires good RTE(rich text editor) and also works a lot with Jira, so it works great for the software teams to manage their project documents.
What is your favorite aspect of this product?
In the document, you can easily collaborate also by commenting and resolving them, this is used by my team for the design document which goes through various edits based on the comments and suggestion by other team members.
What do you dislike most about this product?
Atlassian products search in general is not good, whether its searching for issues in Jira or searching for relevant document in Confluence, in jira, you can still use JQL and save it but Confluence is like a website and its full text search lots of time doesn't bring the fresh and relevant search results.
What recommendations would you give to someone considering this product?
if you are already using Jira than go for Confluence but if you are not using jira, have some comparison and ask other team members of other document management software and take their feedback before finalising anything as this is difficult to change later.
Pros
- Continually Improving Product
- Enables Productivity
- Saves Time
- Includes Product Enhancements
Dhavan M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2023
One of the best product to manage knowledge base
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence seamlessly integrates with other popular Atlassian tools like Jira, Trello, Bitbucket, and Confluence itself, creating a comprehensive ecosystem for project management, development, and collaboration.Confluence provides a user-friendly editor that allows users to create and edit content easily. It supports various content types such as text, images, videos, tables, files, and macros. Confluence offers a hierarchical organization structure through spaces, pages, and nested pages. Spaces act as containers for related content, and pages can be structured and organized within spaces.
What is your favorite aspect of this product?
Confluence is a very reliable and robust product for managing a knowledge base. I like the way it provides to manage documents and knowledge in a well-structured manner by providing spaces. I also like the way it provides flexibility to integrate it with JIRA and bit bucket.
What do you dislike most about this product?
I think confluence is a complete product for document management.
What recommendations would you give to someone considering this product?
I would highly recommend confluence to an organization that wants to maintain its knowledge base in the most efficient and well-structured way.
Pros
- Generous Negotitation
- Transparent
- Reliable
- Performance Enhancing
