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Atlassian

Confluence

Composite Score

8.8 /10

CX Score

9.1 /10

246 Reviews Write a Review

What is Confluence?

Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.

Company Details

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Awards & Recognition

Confluence won the following awards in the Document Management category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

1 Top Rated Capabilities

1 Top Rated Features

2024

Confluence Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Confluence.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 87%
Conflict Resolution:: 90%
Strategy & Innovation:: 88%
Service Experience:: 91%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Confluence?

2% Negative

6% Neutral

92% Positive

Pros

Reliable
Respectful
Helps Innovate
Enables Productivity

Feature Ratings

Average 84

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Searchability

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support

Also Featured in...

Task Management

Translation missing: en.product_page.ratings.score 9.3

View Confluence in this category (opens in a new tab)

Project Management - Enterprise

Translation missing: en.product_page.ratings.score 9.0

View Confluence in this category (opens in a new tab)

Knowledge Management

Translation missing: en.product_page.ratings.score 8.8

View Confluence in this category (opens in a new tab)

Confluence Reviews

Tony F.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

best tool for organizing documents

Likeliness to Recommend

7 /10

What differentiates Confluence from other similar products?

great user interface intuitive easy to use

What is your favorite aspect of this product?

It helps me organize all my sales materials and training

What do you dislike most about this product?

nothing, it works just as needed

What recommendations would you give to someone considering this product?

this has been a daily use for sales traing

Pros

Continually Improving Product
Efficient Service
Effective Service
Inspires Innovation

Rohit Kumar S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Confluence: Streamlined collaboration,

Likeliness to Recommend

9 /10

What differentiates Confluence from other similar products?

Confluence stands out from other similar products due to its seamless integration with Jira and its focus on providing a robust knowledge management platform.

What is your favorite aspect of this product?

My favorite aspect of Confluence is its ability to centralize and organize knowledge effectively. It provides a collaborative space where teams can create, share, and iterate on documents, ideas, and project plans in real-time.

What do you dislike most about this product?

One aspect of Confluence that I find challenging is its learning curve for new users. While it offers powerful features and customization options, navigating the platform and understanding its full capabilities can be daunting for those unfamiliar with it.

What recommendations would you give to someone considering this product?

For someone considering Confluence, I would recommend taking the time to thoroughly explore its features and capabilities to ensure it aligns with your team's needs and workflow.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Adarsh T.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Great Project Documentation platform

Likeliness to Recommend

8 /10

What differentiates Confluence from other similar products?

It has a wide range of features like sharing documentation links through Outlook by adding users to the list.

What is your favorite aspect of this product?

It is very easy to manage project documentation with the help of confluence.

What do you dislike most about this product?

A detailed demo should be provided for the confluence as it is not easy to use for beginners.

What recommendations would you give to someone considering this product?

If you want a good project documentation management platform to access documentation effectively go for confluence.

Pros

Helps Innovate
Enables Productivity
Efficient Service
Inspires Innovation

Latest Research

Confluence

What is Confluence?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

Confluence Ratings

88 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Confluence?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.

Version Control Tracking of document versions with each iteration of document changes.

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Searchability DMSes generally allow for the ability to conduct searches on document content.

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization’s taxonomy

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Task Management

Project Management - Enterprise

Knowledge Management

Confluence Reviews

Tony F.

best tool for organizing documents

Likeliness to Recommend

Pros

Rohit Kumar S.

Confluence: Streamlined collaboration,

Likeliness to Recommend

Pros

Adarsh T.

Great Project Documentation platform

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Document Hosting

Document Sharing

Security and Access Control

Access Tracking

Version Control

Editor Functions

Searchability

Metrics and Reporting

Publication Workflow

Indexing and Classification

Check Out Check in

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of Customization

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Vendor Support