What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Respectful
- Helps Innovate
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Editor Functions
Metrics and Reporting
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Ease of IT Administration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Usability and Intuitiveness
Vendor Support
Also Featured in...
Task Management
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Project Management - Enterprise
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Knowledge Management
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Confluence Reviews
Elizabeth C.
- Role: Operations
- Industry: Healthcare
- Involvement: Vendor Management and Renewal
Submitted Feb 2022
Wonderful Document Management Tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence creates an environment where all business lines can work together in a streamlined process.
What is your favorite aspect of this product?
The ability to share and tag additional team members to pages is a huge win. This allows our team to collaborate on different projects and create client specific pages that all team members can edit and add timelines.
What do you dislike most about this product?
Confluence does take work to organize. It is easy to create multiples pages / sections that can easily get out of control unless there is a prior organizational plan prepared.
What recommendations would you give to someone considering this product?
Understand that Confluence will take some training to fully utilize the services to maximize value. With that in mind, the tool is a great option that all team members can utilize and learn to create seamless communication and version control across the organization.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Cons
- Wastes Time
John G.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Feb 2022
Handling Business Documents The Easy Way
Likeliness to Recommend
What differentiates Confluence from other similar products?
When it comes to document management, Confluence offers great features that makes creating, storage, sharing and document collaboration easy.
What is your favorite aspect of this product?
First, this product is multi-purpose and there is so much a business can accomplish with the product. I like that it's secure and makes Content collaboration easy. It's secure, affordable,and easy to use
What do you dislike most about this product?
Confluence is the right definition of perfection. It's hasn't been a challenge using it.
What recommendations would you give to someone considering this product?
For purposes of document management, your business can never go wrong with Confluence. It's affordable, Secure, and offers all important features for a tool in it's category
Pros
- Enables Productivity
- Unique Features
- Saves Time
- Fair
Prathamesh M.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Feb 2022
Confluence great tool for knowledge management
Likeliness to Recommend
What differentiates Confluence from other similar products?
It has a unique dashboard which can help better build and customized document sharing, collaboration, and editing. Other competing products like sharepoint and GitBook though provide dashboards but lack similar functionality. Customization of dashboard is easy and can be done by the IT department in the organization. No specialized vendor is needed to do such a service
What is your favorite aspect of this product?
The integration with other collaboration and repository tools is quite easy. It is doable and makes document sharing quite easy. The other aspect is communication tools to communicate with other team members on customization of documents. The tool is quite effective for rights management, and it is workable to build better documentation for managing copyright for the property.
What do you dislike most about this product?
Navigation is a big issue in this product, it takes a lot to train a new user on how to navigate through this software. The user interface requires an upgrade. Also, version updates are not frequent.
What recommendations would you give to someone considering this product?
The product is efficient in document sharing and can work well for large organizations with high needs of document sharing and editing.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
