What is Confluence?
Confluence is your remote-friendly team workspace where knowledge and collaboration meet. Confluence turns conversations into action built for lasting knowledge so you never lose great ideas or context in a transient notification or chat. From marketing and sales to development and operations, Confluence has solutions for every type of team and project to get your team doing the real work right away.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceConfluence Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Confluence.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Down
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 88%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 89%
- Service Experience:
- 91%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Confluence?
Pros
- Reliable
- Enables Productivity
- Respectful
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Document Hosting
Document Sharing
Security and Access Control
Access Tracking
Version Control
Searchability
Metrics and Reporting
Editor Functions
Publication Workflow
Indexing and Classification
Check Out Check in
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Business Value Created
Breadth of Features
Ease of Customization
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
Also Featured in...
Task Management
Translation missing: en.product_page.ratings.score 9.2
View Confluence in this category (opens in a new tab)
Project Management - Enterprise
Translation missing: en.product_page.ratings.score 9.0
View Confluence in this category (opens in a new tab)
Knowledge Management
Translation missing: en.product_page.ratings.score 8.8
View Confluence in this category (opens in a new tab)
Confluence Reviews
Iaroslav C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great for collaboration and information sharing
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence, as I think, shouldn't be mentioned without its belonging to Atlassian infrastructure, and if only you use Jira, then you definitely need a workspace to create technical task and collect all the artifacts. And Confluence deals with it greatly
What is your favorite aspect of this product?
Huge amount of macros that can be integrated with Confluence, from official to custom / open-source. You can transform usual and bleak blank text document into really powerful workspace regarding almost everything: from current task progress to data from many additional sources.
What do you dislike most about this product?
Sometimes designing a document (its layout) is not such simple as in basic MS Word / Google Docs
What recommendations would you give to someone considering this product?
Should work together with Jira and probably Trello. Atlassian products one by one is not such good as in synergy with others among its brand infrastructure
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Elizabeth C.
- Role: Operations
- Industry: Healthcare
- Involvement: Vendor Management and Renewal
Submitted Feb 2022
Wonderful Document Management Tool
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence creates an environment where all business lines can work together in a streamlined process.
What is your favorite aspect of this product?
The ability to share and tag additional team members to pages is a huge win. This allows our team to collaborate on different projects and create client specific pages that all team members can edit and add timelines.
What do you dislike most about this product?
Confluence does take work to organize. It is easy to create multiples pages / sections that can easily get out of control unless there is a prior organizational plan prepared.
What recommendations would you give to someone considering this product?
Understand that Confluence will take some training to fully utilize the services to maximize value. With that in mind, the tool is a great option that all team members can utilize and learn to create seamless communication and version control across the organization.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Caring
Cons
- Wastes Time
Murimi K.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Confluence - A Great DMS Solution For Business
Likeliness to Recommend
What differentiates Confluence from other similar products?
Confluence is more than just a DMS solution. With this software, you can create anything from meeting notes, product requirements, project plans, proposals and much more.
What is your favorite aspect of this product?
I like that Confluence allows me to create anything from documents, proposal, project requirements among other capabilities. With this software, document collaboration is easy The software offers great security features and using it is no brainer
What do you dislike most about this product?
Nothing to complain about Confluence
What recommendations would you give to someone considering this product?
For document management, you can never go wrong with Confluence. It's affordable and offers more features considering what the competitors are offering.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
