What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
92 Plan to Renew
Up
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 86%
- Negotiation and Contract:
- 81%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 86%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Fair
- Respectful
- Trustworthy
- Effective Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Coaching Notes
Call Ingestion
Coaching Records
Dashboards, Analytics and Reporting
Collaboration
LMS Integration
Application Integration
AI Feedback
Video Practice
Custom Scorecard Templates
AI Simulation Training
Vendor Capability Ratings
Breadth of Features
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Ease of Implementation
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Conversation Intelligence
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Sales Analytics
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Sales Engagement Platforms
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Gong Reviews
Lydia W.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Great execution of an unnecessary product
Likeliness to Recommend
What differentiates Gong from other similar products?
It's functionality is impressive! Truly the best in class and easier to deploy than other competitors.
What is your favorite aspect of this product?
The deal board is well visualized and incredibly helpful.
What do you dislike most about this product?
Asynchronous coaching and giving feedback to reps without them being there to engage in a discussion about it didn't lift rep performance the way we thought it would.
What recommendations would you give to someone considering this product?
Give coaching to your team in person, not asynchronously.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Less Performance Enhancing
- Less Productive
Jason H.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2024
AI-Powered Analytics
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong integrates seamlessly with CRM systems, providing a comprehensive view of customer interactions.
What is your favorite aspect of this product?
- Intuitive and user-friendly interface - Improve performance - Track progress
What do you dislike most about this product?
- Complex to set up and use - Overwhelming amount of data - Limited flexibility in pricing model
What recommendations would you give to someone considering this product?
Recommend using
Pros
- Effective Service
- Client Friendly Policies
- Transparent
- Security Protects
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
The best Sales Coaching solution
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is purpose-built for sales coaching. While looking at other solutions, it felt they were add-ons to a company's core platform. Gong's library of integrations was much more extensive than competitors as well, which is a huge plus.
What is your favorite aspect of this product?
Overall, big fan of the administration of the tool. Once you set it up, you rarely need to continue to develop or troubleshoot the solution. It's very much plug-and-play. The end users love the intuitiveness. And the managers love sales coaching and how AI helps speed that process up.
What do you dislike most about this product?
We simply need a better mobile interface. For those sales users constantly on the road, it would be a huge win to have a more intuitive and user friendly mobile interface so we can continue to have them use the platform like our laptop users do.
What recommendations would you give to someone considering this product?
Try before you buy! Reach out to them for a POC, and make sure it meets your needs.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Acts with Integrity
