What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
93 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Trustworthy
- Fair
- Effective Service
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Coaching Notes
Call Ingestion
Dashboards, Analytics and Reporting
Coaching Records
Collaboration
LMS Integration
AI Feedback
AI Simulation Training
Application Integration
Video Practice
Custom Scorecard Templates
Vendor Capability Ratings
Breadth of Features
Ease of Data Integration
Quality of Features
Ease of Implementation
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Usability and Intuitiveness
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
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Gong Reviews
Shaun H.
- Role: Operations
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2024
The best Sales Coaching solution
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is purpose-built for sales coaching. While looking at other solutions, it felt they were add-ons to a company's core platform. Gong's library of integrations was much more extensive than competitors as well, which is a huge plus.
What is your favorite aspect of this product?
Overall, big fan of the administration of the tool. Once you set it up, you rarely need to continue to develop or troubleshoot the solution. It's very much plug-and-play. The end users love the intuitiveness. And the managers love sales coaching and how AI helps speed that process up.
What do you dislike most about this product?
We simply need a better mobile interface. For those sales users constantly on the road, it would be a huge win to have a more intuitive and user friendly mobile interface so we can continue to have them use the platform like our laptop users do.
What recommendations would you give to someone considering this product?
Try before you buy! Reach out to them for a POC, and make sure it meets your needs.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Acts with Integrity
Jorge A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Interactions with customers they improve.
Likeliness to Recommend
What differentiates Gong from other similar products?
Increases productivity by offering possibilities for continuous learning and processed information. To train sales teams, call the library.
What is your favorite aspect of this product?
Gong I like it, I can interact with CRM so calls can connect to business results. For transcription of conversations and performance evaluations.
What do you dislike most about this product?
Gong is pricey, has an English-only interface, and its Spanish transcriptions might not be precise.
What recommendations would you give to someone considering this product?
I suggest Gong to record, transcribe, analyze calls and video conferences, it allows you to detect profitable trends. It also optimizes contact management through interaction with systems such as CRM, offering important indicators that support data-driven decision making.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Kyle B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Oct 2024
Very powerful software, but can a bit overwhelming
Likeliness to Recommend
What differentiates Gong from other similar products?
Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.
What is your favorite aspect of this product?
The AI functionality recommendations after each call.
What do you dislike most about this product?
Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.
What recommendations would you give to someone considering this product?
Incredible product, but might be a bit too much for a small high volume SMB sales team.
Pros
- Unique Features
- Reliable
- Trustworthy
- Effective Service
Cons
- Vendor's Interest First