What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Daniel K.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
Provide useful and actionable feedback.
Likeliness to Recommend
What differentiates Gong from other similar products?
It's great for many purposes and utilities Improve sales communications, constructive analysis of sales techniques, follow up, pipeline management, email alerts for opportunities that need attention.
What is your favorite aspect of this product?
Has been an amazing resource to the sales team, provides an incredible amount of data and insights has brought significant impact to the growth of our team, we like the easy to set up Trackers and keywords, the Ability to make dashboards for score calls, the intuitive Agreement Dashboard to help with project management.
What do you dislike most about this product?
it does not have pre-established filters to do common searches.
What recommendations would you give to someone considering this product?
I recommend to all companies to manage calls and meetings. Helping document meeting notes and saving them for a later date without wasting time is a huge benefit for sales people.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Inspires Innovation
Ciru G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Effective Conversation Intelligence With Gong
Likeliness to Recommend
What differentiates Gong from other similar products?
With Gong, it becomes easy to shine light on sales conversations thereby boosting sales and revenue for business
What is your favorite aspect of this product?
Using Gong is easy and comes with great sales intelligence features
What do you dislike most about this product?
Gong has been a great deal to our business and no complaints
What recommendations would you give to someone considering this product?
I recommend Gong for sales coaching and conversation intelligences as it offers great features and is capable too.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Rita D.
- Role: Human Resources
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
My Experience With Gong
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has always been my favorite software is it makes business conversation intelligence easy and is also good when it comes to sales couching
What is your favorite aspect of this product?
I like that Gong is multipurpose It makes sales couching seamless It is a great tool for conversation intelligence
What do you dislike most about this product?
It is all smiles while using Gong and no complaints
What recommendations would you give to someone considering this product?
I recommend Gong for both conversation intelligence and sales coaching as it has excelled in both
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
