Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Gong
9.0 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

Filter By

Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

94 Plan to Renew

Down 1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 86

Call Recording

91

Call Analytics

87

Role-Based Access

86

Manager Annotation and Feedback

86

Artificial Intelligence Engine

85

Application Integration

85

Mobile Support

84

Conversation Coaching

84

Dashboards and Reporting

84

Pipeline Visibility

83

Audio Transcription

82

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Data Integration

84

Ease of Implementation

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Ease of Customization

82

Vendor Support

81

Gong Reviews

Daniel K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Provide useful and actionable feedback.

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

It's great for many purposes and utilities Improve sales communications, constructive analysis of sales techniques, follow up, pipeline management, email alerts for opportunities that need attention.

What is your favorite aspect of this product?

Has been an amazing resource to the sales team, provides an incredible amount of data and insights has brought significant impact to the growth of our team, we like the easy to set up Trackers and keywords, the Ability to make dashboards for score calls, the intuitive Agreement Dashboard to help with project management.

What do you dislike most about this product?

it does not have pre-established filters to do common searches.

What recommendations would you give to someone considering this product?

I recommend to all companies to manage calls and meetings. Helping document meeting notes and saving them for a later date without wasting time is a huge benefit for sales people.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Inspires Innovation

Ciru G.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Effective Conversation Intelligence With Gong

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

With Gong, it becomes easy to shine light on sales conversations thereby boosting sales and revenue for business

What is your favorite aspect of this product?

Using Gong is easy and comes with great sales intelligence features

What do you dislike most about this product?

Gong has been a great deal to our business and no complaints

What recommendations would you give to someone considering this product?

I recommend Gong for sales coaching and conversation intelligences as it offers great features and is capable too.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Rita D.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

My Experience With Gong

Likeliness to Recommend

9 /10

What differentiates Gong from other similar products?

Gong has always been my favorite software is it makes business conversation intelligence easy and is also good when it comes to sales couching

What is your favorite aspect of this product?

I like that Gong is multipurpose It makes sales couching seamless It is a great tool for conversation intelligence

What do you dislike most about this product?

It is all smiles while using Gong and no complaints

What recommendations would you give to someone considering this product?

I recommend Gong for both conversation intelligence and sales coaching as it has excelled in both

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Gong Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171