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Gong Logo Award Winner Product Badge
Gong Logo Award Winner Product Badge
Gong.io

Gong

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Gong
9.0 /10

What is Gong?

Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.

Company Details


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Awards & Recognition

Gong won the following awards in the Conversation Intelligence category

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Gong Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gong.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

Down 1
Since last award

94 Plan to Renew

Down 1
Since last award

85 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
90%
Conflict Resolution:
93%
Strategy & Innovation:
93%
Service Experience:
94%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gong?

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1% Negative
6% Neutral
93% Positive

Pros

  • Respectful
  • Helps Innovate
  • Trustworthy
  • Fair

Feature Ratings

Average 86

Call Recording

91

Call Analytics

87

Role-Based Access

86

Manager Annotation and Feedback

86

Artificial Intelligence Engine

85

Application Integration

85

Mobile Support

84

Conversation Coaching

84

Dashboards and Reporting

84

Pipeline Visibility

83

Audio Transcription

82

Vendor Capability Ratings

Average 85

Quality of Features

88

Business Value Created

87

Breadth of Features

86

Usability and Intuitiveness

85

Ease of IT Administration

85

Ease of Data Integration

84

Ease of Implementation

84

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

83

Ease of Customization

82

Vendor Support

81

Gong Reviews

Mark R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product that I would highly recommend!

Likeliness to Recommend

10 /10

What differentiates Gong from other similar products?

It's a robust call management platform which gives insights into calls and now has great AI summaries as well

What is your favorite aspect of this product?

The ease of use to listen to calls and create snippets and send them to customers when needed.

What do you dislike most about this product?

I think they're trying to do too much, focus on what makes them great.

What recommendations would you give to someone considering this product?

Ensure that your getting your full ROI

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kyle B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Very powerful software, but can a bit overwhelming

Likeliness to Recommend

8 /10

What differentiates Gong from other similar products?

Very strong AI functionality. Strong integrations. Great alerts, but for an SMB sales team those alerts can be a bit overwhelming/overkill.

What is your favorite aspect of this product?

The AI functionality recommendations after each call.

What do you dislike most about this product?

Can be a bit difficult to utilize all of the tools. Would be nice if it could send out recordings to meeting attendies automatically. Would be nice if it could replace outreach all together.

What recommendations would you give to someone considering this product?

Incredible product, but might be a bit too much for a small high volume SMB sales team.

Pros

  • Unique Features
  • Reliable
  • Trustworthy
  • Effective Service

Cons

  • Vendor's Interest First
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2024

Essential tool for sales insights and action

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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