What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Sarah B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Game changing product for our team!
Likeliness to Recommend
What differentiates Gong from other similar products?
The analytics
What is your favorite aspect of this product?
The robust capabilities on search, follow up items, and data around call.
What do you dislike most about this product?
Nothing so far.
What recommendations would you give to someone considering this product?
This is a very powerful tool. Highly recommend it!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Susie P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Best tool for sales teams
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is one of the best and most effective tools I've used. It has multiple use cases which enables me to do my job better.
What is your favorite aspect of this product?
Recording and transcribing of calls with the ability for my manager to listen to recorded calls and leave feedback and notes at specific times of the call. Great way to sharpen your discovery and overall conversations with prospects or customers.
What do you dislike most about this product?
Nothing really, it's a great tool.
What recommendations would you give to someone considering this product?
I would recommend that any sales org consider Gong as a tool to add to their tech stack.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Mitchell T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jul 2021
Game-changing software - can't recommend enough!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong does an incredible job of tracking all the most salient call details (length, time, callers, etc) and highlighting the key moments of each of those calls. The AI has an uncanny ability to identify crucial inflections points and creates notifications for users to follow up on any action items. It truly shines on mobile with robust features and support, I use it almost more on my phone than on my laptop.
What is your favorite aspect of this product?
My favorite aspect is how easy it is to use - I was out of the office when our team went through the initial training and I was still able to learn my way around the software very intuitively with the support of very clear supporting guidelines and recommendations.
What do you dislike most about this product?
The layout and userface interface has some inconsistencies from one page to the next. However, the inconvenience is minor and does not impede the full functionality.
What recommendations would you give to someone considering this product?
Prepare to dedicate a meaningful amount of time to learning all the tools and features afforded by the software. There is a wealth of resources and time saving efficiencies to be gained here, and it is well worth the time to go beyond the surface level features of call tracking.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
