What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Evan C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Gong.io exceeds expectations
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is a strong competitor in the space and is really pathing the way for sales processes and procedures. The tool sets itself aside from standardized communication platforms such as Zoom, Skype, or Microsoft Teams because not only does the meetings get recorded, but they are automatically recorded, analyzed, and transcribed into a database to easily review and break down information.
What is your favorite aspect of this product?
My favorite aspect of Gong is simply how seemless the tool works amongst Salesforce and Zoom in addition to the incredible job of transcribing conversations, providing key points of interest, and allowing peers and leaders to leave feedback.
What do you dislike most about this product?
At this point in time I cannot think of any examples.
What recommendations would you give to someone considering this product?
If you, or your team are currently encountering with staying on top of the sales process then Gong is going to ultimately be the right solution for you. The tool streamlines so many processes and makes the process much easier in terms of how that information is broken down and analyzed for review later on.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Kiara B.
- Role: Consultant
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
I use Gong often in my current role. Love it!
Likeliness to Recommend
What differentiates Gong from other similar products?
The ease of use is bar none.
What is your favorite aspect of this product?
My favorite aspect is the product's ability to correctly label certain characteristics of each call. It helps me focus on the areas where I may need to improve.
What do you dislike most about this product?
This is a small thing. But I'm not crazy about how long it takes to upload calls sometimes. Other than that, no complaints.
What recommendations would you give to someone considering this product?
I would recommend that they buy the product. It's easy to use and reliable.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Reliable
Kim B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Invaluable Sales Tool
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is the first and only call analytics tools I've used. To me, it's the best.
What is your favorite aspect of this product?
For me, the call analytics are invaluable. I can see how long I talked, how long the customer talked, the subjects that were talked about. The sharing capabilities are valuable too.
What do you dislike most about this product?
No dislikes
What recommendations would you give to someone considering this product?
It's been an invaluable sales tool for me. It helps me to stay more present in my conversations with customers as I know Gong is recoding and analyzing as I go. When I go back to review my calls, not only do I pick up on things I missed in the moment, Gong has analyzed things for me that are useful in my follow-up with the customer.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
