What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
A game changer for any sales business!
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Ali A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
Amazing for call coaching!
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is the one product that seamlessly allows for transcription of calls to be coached on.
What is your favorite aspect of this product?
My favorite aspect of Gong is the ability to read transcriptions & the calendar/timeline of communication.
What do you dislike most about this product?
So far, for my role in account development, there isn't anything I dislike.
What recommendations would you give to someone considering this product?
Make sure to use Gong as a tool to coach sales reps, customer experience managers, & existing account execs/managers.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dario F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Market Leader In Call Recording & Analytics
Likeliness to Recommend
What differentiates Gong from other similar products?
Ease of use. Library of call recordings are easily navigable and accessible. Analytics support salespeople to close deals and improve quality of pipeline. Well run organisation that hires quality people and promotes from within.
What is your favorite aspect of this product?
Library of calls that allow me to access information from across my large organisation that I otherwise wouldn't be able to digest.
What do you dislike most about this product?
Lack of new features. It does everything that I want it to, but as a long term customer I would have hoped for some new flagship features.
What recommendations would you give to someone considering this product?
You have to actually use it to get the value from it. For example, if there is not a culture of self improvement in the sales org, then nobody will review their performance, nobody will try to learn from others, and no value will be extracted. Someone must take ownership and drive usage.
Pros
- Reliable
- Enables Productivity
- Performance Enhancing
- Respectful
