What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Down
1
Since last award
94 Plan to Renew
Down
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Sales Engagement Platforms
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Gong Reviews
Shantel R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
GONG has made me 300x better at my role. MUST HAVE
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is a game changer. The ease of usage and seamless integration into my cur4rent workflow make it my favorite tool of all time.
What is your favorite aspect of this product?
I used to hate having my calls recorded, now I am SICK if Gong doesn't join. I am ale to send immediate actionable email follow up after EACH call and that is a game changer as it used t take me forever to draft follow up messages!
What do you dislike most about this product?
I wish my organization would purchase additional Gong features! We are unable to upload calls which is annoying, and we are also unable to sync our emails
What recommendations would you give to someone considering this product?
GET THIS NOW! You will NOT be disappointed!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ahmet A.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Amazing to analyse the calls!
Likeliness to Recommend
What differentiates Gong from other similar products?
It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.
What is your favorite aspect of this product?
Analiyse you the call and you can create a strategy with that
What do you dislike most about this product?
There is no Turkish language to analyse :(
What recommendations would you give to someone considering this product?
It is definitely great product to improve and help you to analyse the calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Summer F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Critical product for actioning on deals
Likeliness to Recommend
What differentiates Gong from other similar products?
I have not used other products
What is your favorite aspect of this product?
The AI summaries that help me action on follow up notes and gather deal insights in the conversational platform is critical
What do you dislike most about this product?
The sales engagement cadencing platform is new and still needs work on usability
What recommendations would you give to someone considering this product?
I did not conduct our evaluation on the product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
