What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Ahmet A.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Amazing to analyse the calls!
Likeliness to Recommend
What differentiates Gong from other similar products?
It ia AI supported and has lots of different languages that it can recognise. Automatically shows you where did you do good and which skills you should improve at the conversation.
What is your favorite aspect of this product?
Analiyse you the call and you can create a strategy with that
What do you dislike most about this product?
There is no Turkish language to analyse :(
What recommendations would you give to someone considering this product?
It is definitely great product to improve and help you to analyse the calls.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Summer F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2024
Critical product for actioning on deals
Likeliness to Recommend
What differentiates Gong from other similar products?
I have not used other products
What is your favorite aspect of this product?
The AI summaries that help me action on follow up notes and gather deal insights in the conversational platform is critical
What do you dislike most about this product?
The sales engagement cadencing platform is new and still needs work on usability
What recommendations would you give to someone considering this product?
I did not conduct our evaluation on the product
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Daniel C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Tool for Product folks to Empathize with Customer
Likeliness to Recommend
What differentiates Gong from other similar products?
The power of conversation intelligence is amazing, it summarizes the call, easy to track keywords across the call and analyse the customer interaction is amazing Helps me and team empathize with customer based on relevant use case, Powerful filters help efficiently find the relevant calls to analyse
What is your favorite aspect of this product?
Search and filter across the calls is powerfull. also capability of organizing calls to folders make life easier
What do you dislike most about this product?
Option to tag and highlight specific points in a call recording would be helpful to finally make conclusions about a use case across calls
What recommendations would you give to someone considering this product?
Come up with more AI features to help product team to get insights from calls across organisation For eg 1. Biggest pain point of customer 2. Most demanded features 3. Customer emotion 4. Customer delight factors, moments snippets from the video highlighting the moment
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
