What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Ian J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Super helpful to listen and improve
Likeliness to Recommend
What differentiates Gong from other similar products?
ease of use
What is your favorite aspect of this product?
recorded calls
What do you dislike most about this product?
nothing, does its job
What recommendations would you give to someone considering this product?
If you are looking to hear and understand client calls, check it out.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Glenn R. D.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Jul 2021
Gong makes my meetings better!
Likeliness to Recommend
What differentiates Gong from other similar products?
I am not familiar with other products
What is your favorite aspect of this product?
Automatic note taking
What do you dislike most about this product?
Nothing to dislike from an end user perspective
What recommendations would you give to someone considering this product?
Test it out to see the appetite of whether prospects would be comfortable as a general rule before purchasing.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
Kelsey D.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jul 2021
Great Solution
Likeliness to Recommend
What differentiates Gong from other similar products?
There are a lot of products that record your calls. Of course Gong does this, but it's really the call analytics and AI that make a great solution. I love being able to read the audio transcript or rewatch my demos at an increased viewing speed. Gong allows you to search you calls by topics too. I can just click and review the sections of my calls that discuss pricing or features, instead of having to always watch the entire call. I will also watch my calls sped up. It takes a second to get used to, but allows me to review more calls in less time.
What is your favorite aspect of this product?
I love being able to watch my colleagues demos. It is a great training tool to see how other people present the same product in different ways. I have increased my product knowledge as well as my sales acumen. You can also leave notes on calls for yourself or others. This have proven to be a helpful. I'll leave both positive and constructive comments. I've learned a lot from listening to other account executives' calls.
What do you dislike most about this product?
I haven't really had many issues. We briefly had a recording issues when a particular user joined calls, but it turned out to be a setting for that user and was quickly resolved. The support team was very responsive and the issue was resolved.
What recommendations would you give to someone considering this product?
This is a great tool. However it really is a solution that you're only going to get out of it what you put into it. I recommend reviewing your calls as well as your teams calls. I typically listen to a call or two in the morning while checking my email.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
