What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGong Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gong.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Gong Reviews
Kelsey T.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jan 2024
I love Gong and think it's great for training
Likeliness to Recommend
What differentiates Gong from other similar products?
I've only ever used Gong but I really like it.
What is your favorite aspect of this product?
Training purposes for listening to calls
What do you dislike most about this product?
sometimes the AI features seemed off.
What recommendations would you give to someone considering this product?
Use all the features and talk to your managers about reviewing the calls together.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luisito C.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2024
One stop shop for call recordings
Likeliness to Recommend
What differentiates Gong from other similar products?
It provides analytics to all calls and insights. can easily integrated to SF and Sales Loft
What is your favorite aspect of this product?
Dashboard shows your open pipeline, After meeting it gives you the summary of the meeting call highlights and Spotlights that can be emailed to the customer as follow up
What do you dislike most about this product?
It does not record inbound call that is received in sales loft
What recommendations would you give to someone considering this product?
Gong is the a one stop solutions to review your call, analytic of the meeting and integrated to SF
Pros
- Reliable
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
You spoke, Gong listened
Likeliness to Recommend
What differentiates Gong from other similar products?
There are other products on the market, however nothing is currently providing the same dashboard/reporting/insights that Gong currently offers. It's nice to have the audio logs from calls with summaries and transcripts, really caters to each type of learner. It is easy to see when folks are reviewing calls, giving feedback or are looking at areas of growth.
What is your favorite aspect of this product?
My favorite aspect of the product is the recap and then the artificial intelligence summary of the call along with key points. While the AI technology still has a ways to go, so do most companies with their AI. I'm excited to see where the future of this product goes, and I'm excited to continue using Gong in sales.
What do you dislike most about this product?
There's nothing I dislike about the product. There aren't really "useless" features, and it feels like a great value for our team.
What recommendations would you give to someone considering this product?
Gong is a perfect tool for data, research, and market insights. If you have pains right now in training teammates, getting teammates up to speed, or are losing critical deals in your process.. you should get Gong.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service
