What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Down
1
Since last award
94 Plan to Renew
Down
1
Since last award
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 91%
- Negotiation and Contract:
- 90%
- Conflict Resolution:
- 93%
- Strategy & Innovation:
- 93%
- Service Experience:
- 94%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Respectful
- Helps Innovate
- Trustworthy
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Role-Based Access
Manager Annotation and Feedback
Artificial Intelligence Engine
Application Integration
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Quality of Features
Business Value Created
Breadth of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
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Sales Engagement Platforms
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Gong Reviews
Spencer C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great Product for Conversational Intelligence
Likeliness to Recommend
What differentiates Gong from other similar products?
not entirely sure, I havent done much research.
What is your favorite aspect of this product?
the user interface, the call analytics, the ease of use, audio and call recording transcripts are helpful, search functionality.
What do you dislike most about this product?
nothing at this point in time. it does what I need it to.
What recommendations would you give to someone considering this product?
great product to consider for any larger sales organizations for training purposes and to be able to go back and refresh sales reps memories.
Pros
- Performance Enhancing
- Reliable
- Enables Productivity
- Unique Features
Nikhil J.
- Role: Consultant
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Jul 2021
One of the best tool in its category!
Likeliness to Recommend
What differentiates Gong from other similar products?
The insights that Gong generates are great and very helpful! The analytics that are generated for the calls are eye opening and helps in making informed decisions.
What is your favorite aspect of this product?
The analytics and the AI generated transcripts!
What do you dislike most about this product?
I don't really have any complaints so far. I would like it if searching for calls could be made easier!
What recommendations would you give to someone considering this product?
It is a great product with not much wrong with it! It has loads of features specially the transcript feature which helps in quickly reaching to the part of the call you might find relevant.
Pros
- Acts with Integrity
- Transparent
- Continually Improving Product
- Caring
Cons
- Less Inspiring
- Commodity Features
- Less Effective Service
Jenna M.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Gong is a great product! Very happy with it :)
Likeliness to Recommend
What differentiates Gong from other similar products?
I really haven't seen anything like Gong! This is the first time I have used a call recording tool, and I do not have any complaints.
What is your favorite aspect of this product?
I love that it provides action items after my calls. It's also been really helpful as I've only been with the company for a few months. We have a whole library of calls, or I can easily search a specific call if I'm looking to listen to a peer's call to learn how to run the conversation.
What do you dislike most about this product?
The only thing I've noticed is that the audio transcript is not always 100% accurate, but it is clear enough that I can gather any insights I need from it.
What recommendations would you give to someone considering this product?
I would definitely recommend taking advantage of the tool as much as possible! It's been so valuable to me so far, and I would highly recommend a tool like Gong.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
