What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
92 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Call Analytics
Manager Annotation and Feedback
Artificial Intelligence Engine
Role-Based Access
Dashboards and Reporting
Application Integration
Conversation Coaching
Mobile Support
Pipeline Visibility
Audio Transcription
Vendor Capability Ratings
Business Value Created
Quality of Features
Breadth of Features
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Ease of IT Administration
Ease of Data Integration
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Gong Reviews
Emily W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
So many features!
Likeliness to Recommend
What differentiates Gong from other similar products?
I haven't used any other providers similar to this
What is your favorite aspect of this product?
I think that the transcription feature is really good and gets it right 95% of the time! This is much better than any other AI voice transcription I've seen
What do you dislike most about this product?
The feature that means you can listen in on calls that are going ahead is very poor. It doesn't load properly and pauses and crashes frequently
What recommendations would you give to someone considering this product?
Great tool to have visibility across your sales calls
Pros
- Helps Innovate
- Performance Enhancing
- Continually Improving Product
- Reliable
Tadas S.
- Role: Sales Marketing
- Industry: Energy
- Involvement: End User of Application
Submitted Jul 2023
One of the best for sales call analysis & coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
- Easy to use - precision for transcription - provide valuable insights - easy to share the call and track who is reviewing - easy to coach the team based on their call structure - takes a short time to review conversations with customers and easy navigate tin the call recording
What is your favorite aspect of this product?
- option to upload your own videos recorded by zoom and later on share them as tutorial's this allow to see how users is whacing these videos and what part they review what part they skip based on that improve the tutorials
What do you dislike most about this product?
- it takes way to much time to generate the link which cloud be shared with the user. After the call you would like to share the video deciding in the next 5-7 minutes for gong in takes way more longer, keep in mind that at this point the recording cloud be still analyzed but I would need just a link to add to my email
What recommendations would you give to someone considering this product?
- Take it. This product will imprive your team performances especially if you are implementing changes in your sales process will allow for you really easy to coach the team
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Luke G.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2023
Excellent features for coaching
Likeliness to Recommend
What differentiates Gong from other similar products?
Great call recording and transcript quality, easy to share calls and provide call coaching and feedback. Mobile app is a bonus for listening to calls on the go
What is your favorite aspect of this product?
I really like the pipeline notification feature, sending you previous calls for upcoming meetings to quickly review if required
What do you dislike most about this product?
Nothing comes to mind! A great solution
What recommendations would you give to someone considering this product?
Perfect for call coaching and sales development
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
