Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)

What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Relationship Management - Midmarket category

Filter By

HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

97 Plan to Renew

Up 1
Since last award

80 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
82%
Conflict Resolution:
89%
Strategy & Innovation:
86%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
1% Negative
9% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Respectful
  • Trustworthy
  • Saves Time

Feature Ratings

Average 84

Lead Management

87

Collaboration

85

Sales Management

85

Account and Contact Management

85

Activity and Workflow Management

85

Marketing Management

83

Customer Service Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Mobile

76

Vendor Capability Ratings

Average 82

Availability and Quality of Training

83

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Implementation

83

Ease of Data Integration

83

Business Value Created

82

Breadth of Features

82

Quality of Features

81

Ease of Customization

81

Vendor Support

81

Product Strategy and Rate of Improvement

80

HubSpot Sales Hub Reviews

Akande, Ebenezer N.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Easy to use scalable CRM

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

It offers a free tier with great features

What is your favorite aspect of this product?

My favourite aspect is the seamless integration with other platform like customer service, marketing etc

What do you dislike most about this product?

It may feel too basic for larger organisations

What recommendations would you give to someone considering this product?

I'll recommend this product looking for all in one easy to use sales solutions

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Ocheme S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2025

Making Sales Smarter with HubSpot

Likeliness to Recommend

6 /10

What differentiates HubSpot Sales Hub from other similar products?

Works harmoniously with Marketing Hub and Service Hub

What is your favorite aspect of this product?

Streamlining repetitive tasks and workflows

What do you dislike most about this product?

Complexity for new users.

What recommendations would you give to someone considering this product?

Clearly outline your sales workflows and goals before jumping into HubSpot Sales Hub

Pros

  • Helps Innovate
  • Altruistic
  • Continually Improving Product
  • Reliable

Amanda P.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Effortless Email Tracking and Automation

Likeliness to Recommend

7 /10

What differentiates HubSpot Sales Hub from other similar products?

Unlike many CRMs, HubSpot offers a robust free tier with essential sales tools, making it accessible for businesses of all sizes.

What is your favorite aspect of this product?

Its seamless integration with other HubSpot tools creates a smooth experience across sales, marketing, and customer service.

What do you dislike most about this product?

The free version has limitations that require an upgrade sooner than expected.

What recommendations would you give to someone considering this product?

Ensure your team is properly trained to maximize HubSpot full potential before making custom modifications.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Most Popular HubSpot Sales Hub Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171