What is HubSpot Sales Hub?
Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
97 Plan to Renew
1
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love HubSpot Sales Hub?
Pros
- Respectful
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Account and Contact Management
Collaboration
Activity and Workflow Management
Sales Management
Marketing Management
Customer Service Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Availability and Quality of Training
Ease of IT Administration
Ease of Implementation
Business Value Created
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Quality of Features
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
Lead Management
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Sales Enablement
Translation missing: en.product_page.ratings.score 8.9
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Sales Analytics
Translation missing: en.product_page.ratings.score 8.8
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Sales Engagement Platforms
Translation missing: en.product_page.ratings.score 8.8
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Customer Intelligence
Translation missing: en.product_page.ratings.score 8.6
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HubSpot Sales Hub Reviews
Nicholas M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jan 2023
Great product for Marketing Professionals!
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
From my experience with Hubspot, I feel the feature that differentiates it the most from similar products is the Sequences & Workflows features. Sequences are incredibly user friendly with great customization and user tasking. The workflows you can set up are much easier to understand and utilize in comparison to others I've used. Hubspot has terrific integration with other apps you use and your website as well, like setting up forms on your website and the tracking and analytics that come with it. Hubspot's ease of use across it's various features are what separates it and their competitors.
What is your favorite aspect of this product?
My favorite aspect of Hubspot Sales Hub is the sequence feature. Sequences are one of the primary ways we communicate with our clients and the set-up/ creation of them is as simple as it gets. Being able to set up tasks in-between automated email sends like Calls or Manual Email follow ups are extremely helpful when sending to a group that may require more attention or focus compared to a simple multi-step automated email. Like I previously mentioned, Hubspot's ease of use truly shines here when comparing other sequencing features from similar products.
What do you dislike most about this product?
Generally I feel quite positive toward Hubspot, so these are mainly minor issues in the grand scheme of things. That being said, I feel like Hubspot can improve some aspects of setting up Client Data to use for sequences. Importing lists into Hubspot is easy, but I wish managing those import lists was easier than it currently is. I track import dates of specific lists so I can easily go through and find which one I'm looking for, but a search function could save a lot of time. There are also issues of properties in imports like of "company name" not transferring, but you are able to update it when enrolling the contacts in sequences.
What recommendations would you give to someone considering this product?
I feel confident in recommending Hubspot Sales Hub to anyone considering it! The ease of use is second to none, Sequences and Workflows are the best I've used, and pricing/rates are fair for what you're using. The collaboration it enables with your team is great, and it integrates incredibly well with a ton of other apps and products you may use for your business. To keep it simple, Hubspot Sales Hub is a 9 out of 10!
Pros
- Reliable
- Performance Enhancing
- Caring
- Saves Time
Cons
- Charges for Enhancements
Thomas C.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2023
Easiest CRM, very expensive with large price jumps
Likeliness to Recommend
What differentiates HubSpot Sales Hub from other similar products?
They make everything way more intuitive and simple to use. Fast to setup, fast to establish email campaigns. It just works. However, when going from startup to small business, the price jump is big enough that there is a question of small business scalability.
What is your favorite aspect of this product?
The ease of use and setup.
What do you dislike most about this product?
The price and their CMS platform.
What recommendations would you give to someone considering this product?
IF you can stomach the price, do it. Otherwise, look for something that works for small to medium size businesses.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Commodity Features
- Vendor's Interest First
- Less Generous
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2023
Overall Satisfied but not life-changing
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Includes Product Enhancements
