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Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

85

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Hector M.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

"Excellent tool for unified communication."

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams offers a pleasant, intelligent and inclusive experience, allows internal collaboration and enables remote productivity of a company's work team, regardless of their skills, language, work style, technical or labor skills, offers unparalleled protection to its users and their data, allows real-time captioning in video calls thanks to AI, facilitating communication in moments where there is interference or language differences between participants, its efficiency and quality, complemented by Office 365 applications, is an excellent tool to perform unified communications.

What is your favorite aspect of this product?

Screen and file sharing is easy, video and audio calls are of very good quality standards, video conferencing of up to 250 people and online events of up to 10,000 people are possible, plus its innovative approach to real-time captioning, its integration with sharepoint, the iPhone app is great and the user interface is easy to use.

What do you dislike most about this product?

In many occasions when you go to start section in microsoft teams it shows you startup error and you must restart the application several times to allow you access, it is something that is usually very overwhelming when you must attend a videoconference at a certain time.

What recommendations would you give to someone considering this product?

Microsoft Teams is an excellent collaborative tool to integrate people, content and tools that are used daily in teamwork in companies, it fits very well to the needs and requirements of management of unified digital communication (video, audio and messaging), with unique features of service and quality of first level, allows us to be always in touch and share documentation and files easily, promotes productivity in these difficult times, so I recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stephan K.

  • Role: Operations
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

reliable product, not revolutionary

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

very stable ad reliable, good use of bandwidth

What is your favorite aspect of this product?

highly scalable

What do you dislike most about this product?

features are a bit basic

What recommendations would you give to someone considering this product?

benchmark all other products

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Helps Innovate

Cons

  • Leverages Incumbent Status

Camilo D.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2021

Plenty of features —UX-wise just OK

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is probably unique in the space, as it's the only comprehensive offering from one of the tech giants (others have reduced sets of features, or compete only on voice calling or messaging, but Teams is way more than that). It's not only a solid choice, but it might be the only option for larger organizations that require lots of features backed by an industry leader.

What is your favorite aspect of this product?

It works. We use it daily in an educational context, and it just works. Sometimes it's slow, the UX is so-so, but it's relatively reliable and has not only plenty of features, but also is available on multiple platforms, so we can always connect and find information from the past.

What do you dislike most about this product?

It's slow, and for every feature it offers, there's always something better. The thing is, you never find all those features in one package. Forms, document management, user management, roles, communication tools... It's easy to find a better solution for each feature separately, but I don't think there's one single provider that offers all of that. I wish it was faster and the UX was more polished, but nonetheless, Microsoft has improved recently in that department and I would say that it's not lagging behind as it used to.

What recommendations would you give to someone considering this product?

If you only need a handful of features, you might be better off using alternatives. Not only they provide a better UX, but you are also avoiding vendor dependency. If you are like me, that focuses on productivity and can only take the best in terms of user experience, then you better look out for individual products. For educational purposes and traditional organizations that do not change rapidly, then it might be a solid buy.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Reliable
  • Includes Product Enhancements

Cons

  • Slower Product Innovation

Most Popular Microsoft Teams Comparisons

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