What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
97 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Respectful
- Enables Productivity
- Reliable
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
File Sharing Collaboration
Notifications
Document Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Breadth of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
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Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Hector M.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Apr 2021
"Excellent tool for unified communication."
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams offers a pleasant, intelligent and inclusive experience, allows internal collaboration and enables remote productivity of a company's work team, regardless of their skills, language, work style, technical or labor skills, offers unparalleled protection to its users and their data, allows real-time captioning in video calls thanks to AI, facilitating communication in moments where there is interference or language differences between participants, its efficiency and quality, complemented by Office 365 applications, is an excellent tool to perform unified communications.
What is your favorite aspect of this product?
Screen and file sharing is easy, video and audio calls are of very good quality standards, video conferencing of up to 250 people and online events of up to 10,000 people are possible, plus its innovative approach to real-time captioning, its integration with sharepoint, the iPhone app is great and the user interface is easy to use.
What do you dislike most about this product?
In many occasions when you go to start section in microsoft teams it shows you startup error and you must restart the application several times to allow you access, it is something that is usually very overwhelming when you must attend a videoconference at a certain time.
What recommendations would you give to someone considering this product?
Microsoft Teams is an excellent collaborative tool to integrate people, content and tools that are used daily in teamwork in companies, it fits very well to the needs and requirements of management of unified digital communication (video, audio and messaging), with unique features of service and quality of first level, allows us to be always in touch and share documentation and files easily, promotes productivity in these difficult times, so I recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephan K.
- Role: Operations
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2021
reliable product, not revolutionary
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
very stable ad reliable, good use of bandwidth
What is your favorite aspect of this product?
highly scalable
What do you dislike most about this product?
features are a bit basic
What recommendations would you give to someone considering this product?
benchmark all other products
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Helps Innovate
Cons
- Leverages Incumbent Status
Camilo D.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Apr 2021
Plenty of features —UX-wise just OK
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams is probably unique in the space, as it's the only comprehensive offering from one of the tech giants (others have reduced sets of features, or compete only on voice calling or messaging, but Teams is way more than that). It's not only a solid choice, but it might be the only option for larger organizations that require lots of features backed by an industry leader.
What is your favorite aspect of this product?
It works. We use it daily in an educational context, and it just works. Sometimes it's slow, the UX is so-so, but it's relatively reliable and has not only plenty of features, but also is available on multiple platforms, so we can always connect and find information from the past.
What do you dislike most about this product?
It's slow, and for every feature it offers, there's always something better. The thing is, you never find all those features in one package. Forms, document management, user management, roles, communication tools... It's easy to find a better solution for each feature separately, but I don't think there's one single provider that offers all of that. I wish it was faster and the UX was more polished, but nonetheless, Microsoft has improved recently in that department and I would say that it's not lagging behind as it used to.
What recommendations would you give to someone considering this product?
If you only need a handful of features, you might be better off using alternatives. Not only they provide a better UX, but you are also avoiding vendor dependency. If you are like me, that focuses on productivity and can only take the best in terms of user experience, then you better look out for individual products. For educational purposes and traditional organizations that do not change rapidly, then it might be a solid buy.
Pros
- Enables Productivity
- Inspires Innovation
- Reliable
- Includes Product Enhancements
Cons
- Slower Product Innovation