What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
Up
1
Since last award
98 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 92%
- Negotiation and Contract:
- 87%
- Conflict Resolution:
- 91%
- Strategy & Innovation:
- 90%
- Service Experience:
- 92%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Reliable
- Enables Productivity
- Respectful
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Web & Desktop Conferencing
Mobility
Secure Access
Presence IM
Call Management
Centralized Management Portal
Audio Transcription
Continuous UCC
Session Border Controller
Speech Access and Personal Assistant
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Vendor Support
Also Featured in...
Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Web and Video Conferencing - Enterprise
Translation missing: en.product_page.ratings.score 8.7
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Thakur Anjali R.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2025
Experience with Microsoft Teams
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Microsoft Teams differentiates itself from similar products through its tight integration with the Microsoft 365 ecosystem, robust collaboration features, and AI-powered capabilities
What is your favorite aspect of this product?
My favorite aspect of Microsoft Teams is its ability to centralize communication and collaboration, offering a unified platform for various tasks like messaging, video calls, file sharing, and integration with other Microsoft 365 applications. This reduces context switching and streamlines workflows.
What do you dislike most about this product?
issues with its interface, performance, and reliability. Some also find the platform's features lacking or not well-integrated, leading to confusion and frustration.
What recommendations would you give to someone considering this product?
Use for maintain their communication with the office and all over the world
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Inspires Innovation
Chris R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2025
way too many channels
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I love that I can jump into a call directly from a chat, or share my screen without needing to open a separate app.
What is your favorite aspect of this product?
For copy-related work, the file tab inside each channel is a lifesaver—client feedback, brand guidelines, and campaign briefs are all right there, no hunting needed
What do you dislike most about this product?
What I dislike is the notification overload. Every team, every channel, every @mention—it’s a digital avalanche. Also, the search function inside Teams is laughably bad. Finding an old message feels like trying to remember which drawer you left your passport in two years ago.
What recommendations would you give to someone considering this product?
To anyone joining a fast-paced agency team: customise your notifications early or risk your sanity. Also, keep channels focused—no one wants to scroll past 30 unrelated messages to find the brief.
Pros
- Client Friendly Policies
- Acts with Integrity
- Generous Negotitation
- Friendly Negotiation
Ayush S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2025
Teams : All-in-One Collaboration
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Its top-notch deep integration with Microsoft 365 along with its Unified communication which comes with enterprise-grade security .
What is your favorite aspect of this product?
Most favorite things is its seamless integration with Microsoft 365, its like all in one tool which comes with AI Powered Productivity Enhancement.
What do you dislike most about this product?
Even though its a powerful tool which comes with bunch of features, sometimes the biggest downside of Microsoft Teams is its cluttered and sluggish user experience.
What recommendations would you give to someone considering this product?
Teams delivers great collaboration tolls, but optimizing its setup is key. With the right organization and training, it can enhance communication and collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
