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Microsoft Corporation

Microsoft Teams

Composite Score

8.7 /10

CX Score

9.0 /10

1490 Reviews Write a Review

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details

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Awards & Recognition

Microsoft Teams won the following awards in the Digital Workplace category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 1
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 86%
Conflict Resolution:: 90%
Strategy & Innovation:: 87%
Service Experience:: 89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative

6% Neutral

91% Positive

Pros

Respectful
Fair
Reliable
Performance Enhancing

Feature Ratings

Average 80

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Average 81

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Also Featured in...

Unified Communications as a Service

Translation missing: en.product_page.ratings.score 8.9

View Microsoft Teams in this category (opens in a new tab)

Business Instant Messaging - Enterprise

Translation missing: en.product_page.ratings.score 8.7

View Microsoft Teams in this category (opens in a new tab)

Web and Video Conferencing - Enterprise

Translation missing: en.product_page.ratings.score 8.7

View Microsoft Teams in this category (opens in a new tab)

Microsoft Teams Reviews

Role: Human Resources
Industry: Retail
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Mar 2025

Great product for a team to utilize

Likeliness to Recommend

7 /10

Pros

Client Friendly Policies
Fair
Reliable
Performance Enhancing

Antonio P.

Role: Consultant
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Reliable, pragmatic and user friendly!

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Integration with Microsoft ecosystem

What is your favorite aspect of this product?

User friendliness, reliability, continuous improvements

What do you dislike most about this product?

Some bugs. File sharing issues, but lately got better

What recommendations would you give to someone considering this product?

100% recommend

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Daniel N.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

"Microsoft Teams: Powerful and Integrated.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Project management and support and large meeting scalability

What is your favorite aspect of this product?

Integration with Microsoft 365

What do you dislike most about this product?

It is complex and consumes so much resources

What recommendations would you give to someone considering this product?

Highly secured and good notification management.

Pros

Helps Innovate
Continually Improving Product
Efficient Service
Effective Service

Latest Research

Microsoft Teams

What is Microsoft Teams?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Microsoft Teams Ratings

89 Likeliness to Recommend

97 Plan to Renew

83 Satisfaction of Cost Relative to Value

Down 1 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Microsoft Teams?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Calendars Ability to manage and view employee schedules, and book meetings.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

Document Management Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Networked Enterprise An interconnected digital destination with a unique hub and spoke architecture that easily scales as your organization grows.

Virtual Offices The app provides virtual rooms that users can customize and control access to, similar to a physical office.

App Delivery and Access Provides users with access to apps they need to be productive.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Unified Communications as a Service

Business Instant Messaging - Enterprise

Web and Video Conferencing - Enterprise

Microsoft Teams Reviews

Great product for a team to utilize

Likeliness to Recommend

Pros

Antonio P.

Reliable, pragmatic and user friendly!

Likeliness to Recommend

Pros

Daniel N.

"Microsoft Teams: Powerful and Integrated.

Likeliness to Recommend

Pros

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Title

Down 1
Since last award

Feature Ratings

Instant Messaging

File Sharing Collaboration

Calendars

Mobile App

Employee Engagement

Task Management

Employee Directory

Document Management

Networked Enterprise

Virtual Offices

App Delivery and Access

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization