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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Vishnu P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Experience with Teams.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams stands out with its seamless integration into the Microsoft 365 ecosystem, offering a unified platform for communication, collaboration, and file sharing. Its robust features, like threaded conversations and deep Office app integration, provide a comprehensive solution for teams. The intuitive interface and extensive customization options further distinguish Teams, making it a top choice for streamlined productivity.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its seamless integration with the broader Microsoft 365 suite, providing a unified environment for communication and collaboration. The threaded conversations and deep integration with Office apps create a smooth workflow, enhancing overall productivity and user experience.

What do you dislike most about this product?

Sometimes, it takes time to load SharePoint documents, and there is lag when opening various file types like Word or Excel, leading to frustration due to extended loading times.

What recommendations would you give to someone considering this product?

I would say it is excellent for sharing documents within a group, offering a feature where anyone can edit, and you can track changes to see who made them. Additionally, the document ownership feature is a significant advantage.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Pascual G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Excellent for organizing virtual meetings!!!

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

The integration with Office 365 is one of its biggest advantages. Additionally, many third parties integrate into MS Teams so we can incorporate new complementary functionalities. Many clients also use MS Teams and this makes interaction with video conferencing easier. I think that MS Teams guarantees security mechanisms to safeguard information and by using SharePoint as a document repository, we ensure that we will not lose information. It can even be configured so that the documents have an expiration period and the storage space does not collapse.

What is your favorite aspect of this product?

I like MS Teams for its ability to use the entire screen for the video conference, and from the MAC I can enlarge the images that are shared with me and this is very useful particularly for me. Another important aspect is that I have visibility over the audio and video controls permanently, and in general, all the commands we need are visible and easy to access.

What do you dislike most about this product?

MS Teams may be a little slow to load initially, especially when we need to quickly enter a meeting but the application takes time to start. My coworkers often ask if we can see the screen they just shared or not. Some notification mechanisms, including sounds, may help solve this eventuality.

What recommendations would you give to someone considering this product?

MS Teams really is a robust and proven tool. If the bandwidth is adequate, and they have a good hardware architecture, MS Teams will generate very positive results. Additionally, if you already have Office 365, you will have many advantages of using MS Teams.

Pros

  • Enables Productivity
  • Effective Service
  • Transparent
  • Helps Innovate

Ryan G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Allows efficient collaborations and communications

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It integrates seamlessly into our organization and provides chat, video conferencing and file collaboration solutions. It improves efficiency in our workplace.

What is your favorite aspect of this product?

Microsoft teams is very efficient and provides quick and easy file collaboration. The video conferencing and screen sharing is also seamless.

What do you dislike most about this product?

Sometimes the mobile app acts up or some third party security and setup integrations need fine tuning, but overall it is a very easy to use and efficient product.

What recommendations would you give to someone considering this product?

It will benefit your organization by providing a seamless way to communicate and collaborate either with individuals or teams on a host of different projects. Includings seamless file sharing which saves a ton of time.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Microsoft Teams Comparisons

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