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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Ahmed Faruk D.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Collaboration Made Possible.

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Allowing us to work on a document simultaneously is the single most feature that differentiate this tool.

What is your favorite aspect of this product?

Especially the auditing made easy with change history features.

What do you dislike most about this product?

Sometime outlook and teams have mismatch and calendars got fuzzy.

What recommendations would you give to someone considering this product?

I'd recommend them to unearth possible connections to MS Office.

Pros

  • Client's Interest First
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Daniel C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Not easy to use, good product, but also pricey.

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

Chat and video is amazing between colleagues

What is your favorite aspect of this product?

Chat and video communication

What do you dislike most about this product?

Cost, time to get started, ease of use/mastery

What recommendations would you give to someone considering this product?

Use slack - its more company friendly and overall provides more value, but again consider your organizational needs first.

Pros

  • Efficient Service
  • Effective Service
  • Caring
  • Saves Time

Alex M.

  • Role: Vendor Management
  • Industry: Telecommunications
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Dec 2023

Good availability but not stable

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Integration with public switch telephone networks

What is your favorite aspect of this product?

Everybody has it

What do you dislike most about this product?

Can use only web version, application doesn’t work properly.

What recommendations would you give to someone considering this product?

Be careful

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Most Popular Microsoft Teams Comparisons

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