
What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Up
1
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Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Dhruv A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2025
Microsoft Teams: All-in-one Collaboration Tool
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
I use Microsoft Teams because it seamlessly integrates with all the Microsoft 365 apps I rely on daily, like Outlook, Word, and OneDrive. It’s great for both chat and video meetings, and I love how easy it is to collaborate on documents in real-time right within the app. The Teams channels keep everything organized for each project. Plus, it's secure and reliable offering live status of people across the company and gives an option to share to external people also.
What is your favorite aspect of this product?
One of my favorite aspects of Microsoft Teams is how it brings everything together in a single, easy-to-use platform. From quick chats to scheduled video meetings, it keeps communication flowing smoothly across the team. The integration with Office 365 apps like Word, Excel, and OneNote makes collaboration seamless. I love how files shared in conversations are automatically organized and accessible. The ability to create dedicated channels for projects or topics keeps work structured and easy to follow. Notifications are smart—timely without being overwhelming.
What do you dislike most about this product?
it can sometimes be slow, especially when switching between chats and tabs. Notifications aren't always consistent—important alerts can be delayed or missed. The user interface feels cluttered at times, especially when managing multiple teams and channels. Searching for older messages or files isn't always intuitive or quick. Permissions and file access settings can be confusing for some users. Overall, while Teams is powerful, a bit more simplicity and speed would really enhance the experience
What recommendations would you give to someone considering this product?
If you're looking for a centralized tool for communication and collaboration, Microsoft Teams is a strong choice. It works best when fully integrated with Office 365 apps like Outlook, Word, and SharePoint. Take time to organize channels and set notification preferences early on—it makes a big difference. Be sure to explore the built-in apps and workflows to boost productivity. It may have a learning curve, but once set up, it greatly streamlines teamwork
Pros
- Respectful
- Helps Innovate
- Performance Enhancing
- Enables Productivity

Abhishek S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2025
Great all-in-one tool that keeps my team connected
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams really shines because it pulls everything your need into one place. You can chat, jump into meetings, share files, and even collaborate on documents without leaving the app. If you're already using Outlook, Word, or Excel, it just fits — no need to juggle different tools. What I like most is how it feels like a real workspace. You can have quick conversation, plan projects, and run meetings all in the same app. It’s super helpful for keeping everyone on the same page, especially if your team’s remote or spread out. Plus, it’s built with security in mind, so IT teams usually feel good about rolling it out across the company.
What is your favorite aspect of this product?
My favorite thing about Microsoft Teams is how easy it makes staying connected with my team. Whether it’s a quick chat, a meeting, or sharing files, everything happens in one place. I don’t have to switch between five different apps to get my work done — it’s all just there. It’s especially great during busy days when jumping between tasks, because it keeps everything organized and flowing smoothly.
What do you dislike most about this product?
Its hard not to like something about Microsoft Teams. Still as the query is to mention one: The thing I like least about Teams is that sometimes it can feel a bit overwhelming or clunky. There are so many features packed in, and occasionally it takes a while to find what you’re looking for.
What recommendations would you give to someone considering this product?
If you’re thinking about using Microsoft Teams, I’d say it’s a solid choice—especially if your team already uses Microsoft 365. It really helps keep everything organised in one spot, from chats to meetings to file sharing. My advice would be to spend some time learning the features and setting up notifications so you don’t get overwhelmed. Also, be patient at first—it can take a little while to get used to how everything works, but once you do, it’s a real productivity booster.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Joshuva J.
- Role: Information Technology
- Industry: Education
- Involvement: Business Leader or Manager
Submitted May 2025
All in one platform
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The extensions and the enhanced security
What is your favorite aspect of this product?
The mass access to corporate network using similar platform makes it easy to communicate
What do you dislike most about this product?
Needs time to learn all features
What recommendations would you give to someone considering this product?
Take time to explore
Pros
- Reliable
- Trustworthy
- Efficient Service
- Saves Time