Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-703-340-1171 (International)
Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.8 /10
CX Score
8.9 /10
Microsoft Teams
8.8 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

Chart with 5 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
{y}
{name}

Emotional Footprint Overview

Product Experience:
89%
Negotiation and Contract:
84%
Conflict Resolution:
89%
Strategy & Innovation:
87%
Service Experience:
89%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

Chart

Bar chart with 10 data series.
The chart has 1 X axis displaying values. Range: -0.5 to 0.5.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
3% Negative
6% Neutral
91% Positive

Pros

  • Enables Productivity
  • Respectful
  • Reliable
  • Trustworthy

Feature Ratings

Average 85

Instant Messaging

88

Video Conferencing

87

Screen Share

86

Audio Conferencing VoIP

85

Audio Controls

83

File Transfer

83

Keyboard Mouse Control

83

Audio Conferencing Call in Bridge

83

Facilitator Functions

82

Application Share

81

Virtual Whiteboard

79

Vendor Capability Ratings

Average 80

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

81

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

77

Microsoft Teams Reviews

Dhruv A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2025

Microsoft Teams: All-in-one Collaboration Tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I use Microsoft Teams because it seamlessly integrates with all the Microsoft 365 apps I rely on daily, like Outlook, Word, and OneDrive. It’s great for both chat and video meetings, and I love how easy it is to collaborate on documents in real-time right within the app. The Teams channels keep everything organized for each project. Plus, it's secure and reliable offering live status of people across the company and gives an option to share to external people also.

What is your favorite aspect of this product?

One of my favorite aspects of Microsoft Teams is how it brings everything together in a single, easy-to-use platform. From quick chats to scheduled video meetings, it keeps communication flowing smoothly across the team. The integration with Office 365 apps like Word, Excel, and OneNote makes collaboration seamless. I love how files shared in conversations are automatically organized and accessible. The ability to create dedicated channels for projects or topics keeps work structured and easy to follow. Notifications are smart—timely without being overwhelming.

What do you dislike most about this product?

it can sometimes be slow, especially when switching between chats and tabs. Notifications aren't always consistent—important alerts can be delayed or missed. The user interface feels cluttered at times, especially when managing multiple teams and channels. Searching for older messages or files isn't always intuitive or quick. Permissions and file access settings can be confusing for some users. Overall, while Teams is powerful, a bit more simplicity and speed would really enhance the experience

What recommendations would you give to someone considering this product?

If you're looking for a centralized tool for communication and collaboration, Microsoft Teams is a strong choice. It works best when fully integrated with Office 365 apps like Outlook, Word, and SharePoint. Take time to organize channels and set notification preferences early on—it makes a big difference. Be sure to explore the built-in apps and workflows to boost productivity. It may have a learning curve, but once set up, it greatly streamlines teamwork

Pros

  • Respectful
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Abhishek S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

Great all-in-one tool that keeps my team connected

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Teams really shines because it pulls everything your need into one place. You can chat, jump into meetings, share files, and even collaborate on documents without leaving the app. If you're already using Outlook, Word, or Excel, it just fits — no need to juggle different tools. What I like most is how it feels like a real workspace. You can have quick conversation, plan projects, and run meetings all in the same app. It’s super helpful for keeping everyone on the same page, especially if your team’s remote or spread out. Plus, it’s built with security in mind, so IT teams usually feel good about rolling it out across the company.

What is your favorite aspect of this product?

My favorite thing about Microsoft Teams is how easy it makes staying connected with my team. Whether it’s a quick chat, a meeting, or sharing files, everything happens in one place. I don’t have to switch between five different apps to get my work done — it’s all just there. It’s especially great during busy days when jumping between tasks, because it keeps everything organized and flowing smoothly.

What do you dislike most about this product?

Its hard not to like something about Microsoft Teams. Still as the query is to mention one: The thing I like least about Teams is that sometimes it can feel a bit overwhelming or clunky. There are so many features packed in, and occasionally it takes a while to find what you’re looking for.

What recommendations would you give to someone considering this product?

If you’re thinking about using Microsoft Teams, I’d say it’s a solid choice—especially if your team already uses Microsoft 365. It really helps keep everything organised in one spot, from chats to meetings to file sharing. My advice would be to spend some time learning the features and setting up notifications so you don’t get overwhelmed. Also, be patient at first—it can take a little while to get used to how everything works, but once you do, it’s a real productivity booster.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joshuva J.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2025

All in one platform

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The extensions and the enhanced security

What is your favorite aspect of this product?

The mass access to corporate network using similar platform makes it easy to communicate

What do you dislike most about this product?

Needs time to learn all features

What recommendations would you give to someone considering this product?

Take time to explore

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Saves Time

Most Popular Microsoft Teams Comparisons

Visit our IT Critical Response Resource Center
Over 100 analysts waiting to take your call right now: +1 (703) 340 1171