What is Microsoft Teams?
Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
96 Plan to Renew
84 Satisfaction of Cost Relative to Value
Up
1
Since last award
Emotional Footprint Overview
- Product Experience:
- 89%
- Negotiation and Contract:
- 84%
- Conflict Resolution:
- 89%
- Strategy & Innovation:
- 87%
- Service Experience:
- 89%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Microsoft Teams?
Pros
- Enables Productivity
- Respectful
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
File Transfer
Keyboard Mouse Control
Audio Conferencing Call in Bridge
Facilitator Functions
Application Share
Virtual Whiteboard
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Breadth of Features
Quality of Features
Ease of IT Administration
Usability and Intuitiveness
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Unified Communications as a Service
Translation missing: en.product_page.ratings.score 8.9
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Business Instant Messaging - Enterprise
Translation missing: en.product_page.ratings.score 8.8
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Digital Workplace
Translation missing: en.product_page.ratings.score 8.7
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Microsoft Teams Reviews
Amer Z.
- Role: Industry Specific Role
- Industry: Telecommunications
- Involvement: End User of Application
Submitted May 2025
Reliable and trustworthy.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
The amount of features and reliability it provides to be honest
What is your favorite aspect of this product?
Reliability
What do you dislike most about this product?
The latest interface took time to get used to.
What recommendations would you give to someone considering this product?
Check all the features and integration before signing up
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Vidhi j.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
Best-in-class messaging service for businesses!
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
Teams is easy, trustworthy, and reliable. It's what most of them were using in their organizations, so that was a persuasive reason for me to choose Teams. In my experience, the audio and video quality on Teams is high and consistent, and the collaboration features, such as screen sharing, document sharing, and chat, are easy to use, and they make a difference when it comes to quality and data protection, as it's backed by Microsoft Teams.
What is your favorite aspect of this product?
As a fully remote employee who works with a distributed workforce and who has clients that have hybrid work arrangements, basically every meeting I have needs to accommodate attendees in multiple locations. Microsoft Teams is by far the most stable, dependable, and flexible meeting platform that I personally have used, and this is why it is what our agency uses for all of our client meetings and the vast majority of our internal meetings. For our clients, Teams is easy, trustworthy, and reliable. It's what most of them were using in their organizations, so that was a persuasive reason for me to choose Teams & Its a 10 from my side to TEAMS.
What do you dislike most about this product?
There is nothing specific that i dislike about it, as it has the best in class messaging tech followed by unmatched quality and security standards.
What recommendations would you give to someone considering this product?
Anyone looking for a dedicated and reliable business messaging solution must consider them in their evaluation.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
Nipun K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted May 2025
Best for team connect and presentations.
Likeliness to Recommend
What differentiates Microsoft Teams from other similar products?
It has very nice and user-friendly user interface to use.
What is your favorite aspect of this product?
The integration of Copilot helps in lots of tasks and presentations.
What do you dislike most about this product?
Everything is perfect
What recommendations would you give to someone considering this product?
I want teams to add on more tools for presentations and editing.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Unique Features
