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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Thomas M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Achieve victory with Microsoft Teams

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Teams has been a terrific tool since the transition to virtual meetings since it allows the integration of many Microsoft applications already in use by the firm (To Do, Planner, Excel, Outlook, etc.). There is no need to send an email requesting a meeting to contact someone on your company's team, and it is simple to exchange files with everyone present in a meeting or conference call. require. The ability to reply to messages was added, which makes it easier to pick up where one left off in a conversation.

What is your favorite aspect of this product?

As compared to other communication tools, teams stands out for the unique features it provides. Having the possibility to link to other programs, without leaving it, is one of the finest features and has been used extensively in the industry and in academic settings. It's convenient since everyone in the conference can view the shared document without having to switch applications.

What do you dislike most about this product?

On Teams, you cannot do things like delete or resend a message that has already been delivered, pass a message to a different chat, or reach out to someone who isn't part of your company without first inviting them to a meeting by email. Meeting calls can be recorded, but regular calls cannot.

What recommendations would you give to someone considering this product?

Many businesses now need their employees to operate on a system based on Microsoft Office programs. Our work with Microsoft Teams has led to frequent invitations to join client meetings and collaboration efforts. There are several possibilities for linking and integrating with other systems, however (to be completely transparent) we don't make heavy use of them at the time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Marijke D.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Very intuitive platform

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

I really appreciate the overview you get, the integration of different features and the ease of use.

What is your favorite aspect of this product?

The intuitivity

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

I they want their employees to be able to communicate and work efficiently with their colleagues, then Teams is a real asset.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Respectful

Shubham D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

"Best software and easy to integrate"

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is fully integrated with Microsoft Office, making it easy to collaborate on documents, spreadsheets, and presentations directly within the platform. This integration also means that users can seamlessly switch between different Office apps, such as Outlook, Word, Excel, and PowerPoint, without having to leave Teams. Teams allows users to customize the interface to better suit their preferences and needs, including the ability to choose different color themes, rearrange tabs, and add or remove features as needed.

What is your favorite aspect of this product?

Teams is fully integrated with other Microsoft Office apps, making it easy to collaborate on documents, spreadsheets, and presentations directly within the platform. Teams offers integration with a wide range of third-party apps and services, providing a one-stop-shop for all your team's collaboration needs.

What do you dislike most about this product?

Some users find Teams to be complex and overwhelming due to the many features and customization options available. Users have reported occasional performance issues with Teams, such as lagging, freezing, or crashing during video calls.

What recommendations would you give to someone considering this product?

Before adopting any new collaboration platform, it's important to assess your team's needs and determine what features are essential for your workflow. This will help you determine if Teams is the right fit for your organization. Once you've decided to use Teams, it's important to plan for implementation. This may involve training team members on how to use the platform, setting up channels and teams, and integrating with other apps and services.

Pros

  • Performance Enhancing
  • Saves Time
  • Helps Innovate
  • Reliable

Most Popular Microsoft Teams Comparisons

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