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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

89

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Fakhri M.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great product, with no drawbacks

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a collaboration platform that stands out from other similar products due to its comprehensive suite of features. It offers an integrated chat, video conferencing, file sharing, and task management capabilities, as well as the ability to integrate with third-party applications. Additionally, Microsoft Teams provides robust security and compliance features, allowing organizations to securely collaborate with external partners. With its intuitive user interface and powerful collaboration tools, Microsoft Teams is the ideal choice for businesses looking to streamline their communication and collaboration processes

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams video conferencing is the ability to easily connect with colleagues and clients from anywhere in the world. With just a few clicks, I can join a meeting or start an online chat with anyone who has access to the platform. The user-friendly interface makes it easy to share documents, collaborate on projects, and even record meetings for later review. Additionally, the built-in security features ensure that all conversations are kept private and secure.

What do you dislike most about this product?

The audio and video quality can be unreliable at times, making it difficult to communicate effectively, especially during the pandemic times this was the case

What recommendations would you give to someone considering this product?

Microsoft Teams is a great choice for collaboration and communication. It offers a wide range of features that make it an ideal platform for teams of all sizes. It has powerful tools for file sharing, video conferencing, task management, and more. Additionally, its integration with Office 365 makes it easy to access documents and other resources from anywhere. Microsoft Teams also provides robust security measures to keep your data safe and secure. Finally, its user-friendly interface makes it easy to use and navigate. All these features make Microsoft Teams a great choice over its competitors.

Pros

  • Reliable
  • Enables Productivity
  • Transparent
  • Performance Enhancing

Cons

  • Less Effective Service
  • Less Caring
  • Vendor Friendly Policies

Randhir T.

  • Role: Consultant
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

Best solution for messages , call and meetings.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The Quality of support obviously, Microsoft brand value, and uptime.

What is your favorite aspect of this product?

customization Alert and Notification Call Quality and Video Encode. File and screen sharing features.

What do you dislike most about this product?

Nothing as such I found, because it's completely suitable for my requirements.

What recommendations would you give to someone considering this product?

You can go without any doubt, because if you are looking for these features like text, meeting, call, video call, team collaboration, Demo, or presentation. then this is the best solution.

Pros

  • Respectful
  • Client Friendly Policies
  • Altruistic
  • Helps Innovate

Osmond E.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2023

An excellent collaboration platform.

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is a collaboration platform that stands out from other similar products due to its wide range of features and integrations. It allows users to communicate and collaborate in real-time, with the ability to create and manage channels, share files, and have video and audio calls. It also allows users to integrate with other Microsoft products such as Office 365 and Outlook, as well as third-party apps such as Slack and Zoom.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams is its convenience. It allows me to stay connected with my colleagues and collaborate on projects with ease. I can access it from any device, whether it be my laptop, tablet, or smartphone, so I can stay connected no matter where I am. The chat feature is also very useful, allowing me to quickly communicate with my team and share ideas.

What do you dislike most about this product?

I dislike the fact that Microsoft Teams is often difficult to navigate and can be quite confusing. The user interface is often cluttered and it can be difficult to find the specific feature or task you are looking for. Additionally, the notifications can be overwhelming and distracting, making it difficult to focus on the task at hand. There are also limited customization options, which can make it hard to personalize the experience. Overall, Microsoft Teams can be a challenging platform to use and can be quite frustrating at times.

What recommendations would you give to someone considering this product?

If you are considering using Microsoft Teams for your business or personal needs, I highly recommend it. Microsoft Teams offers a great platform for collaboration and communication, with features such as chat, video conferencing, file sharing, and more. It is also integrated with other Microsoft applications, such as Office 365, making it easy to stay connected and organized.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy

Most Popular Microsoft Teams Comparisons

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