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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Very good service and easy to use!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I liked the best part is it's bots and tabs features

What is your favorite aspect of this product?

Microsoft Teams offers a very user-friendly layout that promotes the highest possible engagement from both teachers and students. Additionally, it features a very organized platform that allows you to schedule classes and attend them with only a single click. It is very simple to mail and chat with anyone.

What do you dislike most about this product?

Personally, I believe that once I start utilizing teams, it starts sucking up my hardware resources in the backend and occasionally slows down the system. I must note, however, that teams can address this. However, I can acknowledge that depending on the system settings, there may be differences. Full-screen sharing should be modified to work more like Zoom and Webex, which don't show an outline when someone shares their screen with us.

What recommendations would you give to someone considering this product?

Microsoft Teams is the greatest option if you need a solution for team collaboration and communication; it is more than just a communication program; you can do several tasks in one location and share them with your team and supervisors.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Chad S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

Solid Collaboration App

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

Teams is part of the M365 ecosystem, which gives it a major advantage over other tools

What is your favorite aspect of this product?

Easy to use and ubiquitous

What do you dislike most about this product?

Not having threads in chat conversations

What recommendations would you give to someone considering this product?

Decide which aspects are going to be most important to your organization and focus on those. Everything else is a "nice-to-have"

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Less Inspiring
  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2022

Huge productivity enabler! Always innovating

Likeliness to Recommend

10 /10

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Most Popular Microsoft Teams Comparisons

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