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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Paolo P.

  • Role: Information Technology
  • Industry: Electronics
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

All the features you were looking for

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The first impact with Teams was pleasantly positive. The simplicity of use makes it a flagship product compared to other competitors. Having the Teams App installed on your smartphone allows you to continue where you haven't finished yet or be always connected with colleagues at any time.

What is your favorite aspect of this product?

The aspect that I prefer most is the possibility to help colleagues more not only with the voice during a conference, but also through the sharing tool of my screen to increase the interaction with the topic in question.

What do you dislike most about this product?

In general I have not found negative aspects in using Teams even if the integration with third party products is not always so simple to implement. I've had a few cases where the application crashed for no apparent reason

What recommendations would you give to someone considering this product?

I would like to recommend this product to all people who are looking for a valid solution to access the contents shared by colleagues at any time, collaborate on projects remotely without the need to be all in the same office, also considering that Teams can be installed. on different platforms covering everyone's needs. It is also possible to consult chats and shared files at any time during and after the meetings.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dena R.

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

The fantastic instant messaging platform

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

When I first started working on the Microsoft Teams platform the initial feel of this platform was daunting but once I got a handle on it I saw its actual potential and a lot of features that make it different and unique from others. In my opinion, this powerful, quick and dependable collaboration tool is the main need of all expanding companies.

What is your favorite aspect of this product?

Microsoft Teams app is my favorite because it is backed by a solid features stack and technical team power and support, and provides a wide range of appealing and adjustable tools to assist speed up our communications and streamline all collaborative and project workflows in real-time. All of these useful features are available at a very reasonable price. Aside from that, its customization options appealed to me.

What do you dislike most about this product?

The thing I really dislike about this system is its slowness, the presenter's screen turns black occasionally, and I have to reset the entire software to get it to work again. The application is quite resource-intensive for the PC, and it frequently crashes. Basic functions are simple to use, while advanced features are difficult.

What recommendations would you give to someone considering this product?

It will expedite your productivity and entire project management process. It also ensures that all project stakeholders remain focused and nimble, capable of handling numerous project duties at once. Using this technology users can also adjust its setting how they want because of the vast array of options and features available there.

Pros

  • Helps Innovate
  • Caring
  • Altruistic
  • Generous Negotitation

Simone S.

  • Role: Information Technology
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Convenient and unified collaboration hub

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Our company went for Microsoft Teams because it is the most advanced, robust, and flexible instant managing solution with plenty of collaboration features that allow us to manage the entire project easily and cooperatively. Its competitive point is that it is well worth the money and includes all of the most appealing yet powerful features in its stack.

What is your favorite aspect of this product?

This fantastic instant messaging and communication technology enables us to see our chats, calls, and documents from a single panel. Its user interface is credible because so many customizing features are there to make the user's journey a memorable one. Their professional team members are really nimble, responsive, flexible, and eager to provide instant support to their customers.

What do you dislike most about this product?

As I said before it is an advanced but also a sophisticated platform so I still find its user interface to be perplexing, and as a result, there are certainly more functions I'm not aware of. I could discover things more readily if their documentation was more clear and understandable.

What recommendations would you give to someone considering this product?

To new users, it might give a daunting look but with the correct training and sound deployment of this versatile technology, this may become your internal communication and collaboration hub. I propose that users take advantage of the extra possibilities to teach their new employees to provide them with the most interactive experience possible with this platform.

Pros

  • Continually Improving Product
  • Unique Features
  • Respectful
  • Fair

Most Popular Microsoft Teams Comparisons

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