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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

swapnasis m.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

MS Teams is a great globally collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

MS Teams provide collaboration across global within or outside organisations. If any origination using MS Team just search through name or email Id and start chatting or start audio/video call immediately, trust me this feature differentiates MS Teams from another meeting platform. This platform has many more features as well which is quite unique such as the "Activity section" where you can find the complete activity of your organisation. MS Teams is deployed on almost all working platforms like Windows, Browsers, iOS, Android, Mac and Linux as well. Being a test Engineer I have used MS teams on all platforms during testing of any apps.

What is your favorite aspect of this product?

The audio/Video clarity of this platform is the best and favourite aspect for me. This platform has many more features such as the full potential of messaging, calling, video conferencing, file sharing, Screen Sharing, and many more. We can easily record our meeting which can be accessible by every team member also we can easily download the list of attendees. In-built integration with OneNote, all Microsoft Suite, Zoom, Stream is really helpful. You can also integrate much more application which is available in their list by clicking "More Apps". This platform also saves all recent files shared over email within the organisation by "Files".

What do you dislike most about this product?

I love this platform but still, I would mention only a few minor issues which I faced that can be resolved in the upcoming release from Microsoft teams. Sometimes It's asking for a password to re-login while using, that annoying for me. I wish this platform provides the flexibility to delete messages. If you change meeting backing during an ongoing session that would not look interactive. I know above mention issues are minor issues but adding/fixing these issues will add greater value.

What recommendations would you give to someone considering this product?

I don't think in this world anyone don't know about or did not hear the name of Microsoft. The name is enough for us to trust blindly but still, I would say I did not find any meeting platform which has these many features within one tool. Microsoft teams are free to very affordable, so every organisation can afford to have it as a communication tool in their company. MS Teams have allowed us to do is to communicate quicker and have a one-stop application that allows for calls, screen shares, attachments and meetings that keeps everything centralised. So go for it.

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Caring

Ojas K.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Hands down the best communcation tool!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The variety of tools it offers, which makes the integration process seamless as most of the tools are owned by miccrosoft & there are hardly any third party tools that I have to use at my current workplace

What is your favorite aspect of this product?

Microsoft teams make document sharing easier

What do you dislike most about this product?

I find the user interface a little complicated, so it takes some time to get used to this tool

What recommendations would you give to someone considering this product?

Go for it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sorina Meria S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A life changer video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams seems to be a life-changer in a pandemic-plagued globe. Just when things were becoming rough with the corona virus, Microsoft Teams appeared, giving a plethora of options that allowed so many people to continue functioning and going to Workplace from home.

What is your favorite aspect of this product?

Microsoft Teams is just a highly powerful platform that provides with such a high degree of consistency with office applications and transforms into a robust collaboration platform when paired with many applications that allow for more contact between organizational units.

What do you dislike most about this product?

The phone interface is quite sluggish. The PC version occasionally disconnects. Effective online conferences need a sufficient bandwidth.

What recommendations would you give to someone considering this product?

The fact that Microsoft Teams has live conversation is the cause we picked it over other tools. I surely recommend this tool to everyone who works remotely and need to communicate with colleagues.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Most Popular Microsoft Teams Comparisons

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