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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Sorina Meria S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

A life changer video conferencing tool.

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams seems to be a life-changer in a pandemic-plagued globe. Just when things were becoming rough with the corona virus, Microsoft Teams appeared, giving a plethora of options that allowed so many people to continue functioning and going to Workplace from home.

What is your favorite aspect of this product?

Microsoft Teams is just a highly powerful platform that provides with such a high degree of consistency with office applications and transforms into a robust collaboration platform when paired with many applications that allow for more contact between organizational units.

What do you dislike most about this product?

The phone interface is quite sluggish. The PC version occasionally disconnects. Effective online conferences need a sufficient bandwidth.

What recommendations would you give to someone considering this product?

The fact that Microsoft Teams has live conversation is the cause we picked it over other tools. I surely recommend this tool to everyone who works remotely and need to communicate with colleagues.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service

Freya Rose P.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Too complicated

Likeliness to Recommend

3 /10

What differentiates Microsoft Teams from other similar products?

It's harder to use

What is your favorite aspect of this product?

Nothing really

What do you dislike most about this product?

Most of it

What recommendations would you give to someone considering this product?

I wouldn't recommend it

Pros

  • Continually Improving Product
  • Trustworthy
  • Efficient Service
  • Caring

Cons

  • Less Productive
  • Inhibits Innovation
  • Less Reliable

Aakash S.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Microsoft Teams Comparisons

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