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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Sara W.

  • Role: Finance
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Dedicated team chat and collaboration tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Inviting people to conversations using @. Any audios, videos, and screen sharing presented during a meeting can be recorded and viewed later

What is your favorite aspect of this product?

Accessing and sharing files within the tool's interface. Connecting with teammates in real-time. Supports integration with many third-party apps.

What do you dislike most about this product?

It will take some time to get well-versed with the functionality of Microsoft Teams. It's quite possible to create multiple teams with a similar name which is confusing.

What recommendations would you give to someone considering this product?

Finding it difficult to collaborate with your team effectively? Switch to Microsoft Teams today

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John M.

  • Role: Finance
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

One programme that emulates the use of many others

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

Microsoft Teams is much more than just a video conferencing piece of software. The use of different teams, file sharing, and integration of calendar with Microsoft Outlook massively benefit our workflow.

What is your favorite aspect of this product?

How seamless the sharing features are within video calls. We often have numerous members of staff sharing their screens one after another in meetings, and this is done fairly easily after minimal training with staff. Screensharing works much better in large meetings than it has in previous software we have used.

What do you dislike most about this product?

The only thing that springs to mind is that powerpoint slides can freeze on everyones but the hosts screen. This means that every now and again people have to turn off/on screensharing to update it again.

What recommendations would you give to someone considering this product?

Do it and reap the benefits from day 1.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Leverages Incumbent Status

Rishabh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Perfect product for organisational usage..

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

It is one of the most trusted and secure application./ Great set of feature for auto message when ooo and notification for that in group. Ease of creating groups.

What is your favorite aspect of this product?

Highly secure and very trusted organisation tool. Considerably fast and easy to use. Instant chats and notifications are good. Smooth screen sharing. Integration with tools like Jira and build pipeline

What do you dislike most about this product?

Little slow with weak network. Reconnect feature could be improved. Large file size of application, and little costly.

What recommendations would you give to someone considering this product?

Definitely should be use for managing teams and in organisation. Al little high on cost that is justified for the product and the owner brand name.

Pros

  • Unique Features
  • Saves Time
  • Appreciates Incumbent Status
  • Security Protects

Most Popular Microsoft Teams Comparisons

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