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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Victoria J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Microsoft Teams helps team meet

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Our company is big firm, before the pandemic, our company was usual - work at the office. But, after the pandemic everything changed and good thing is that my company prefer the health of employees over and above everything else. We have been using Microsoft Teams since the beginning of COVID and till today all of employees are working from home. We haven’t switched to anything else even once because it is an all-in-one solution for us.

What is your favorite aspect of this product?

It can easily integrate with all other Microsoft products, which is a huge benefit for everyone. Many employees do not prefer to download a whole new app and with this one they can easily join through their web browser. As this is a collaboration platform, employees can easily collaborate in groups and in one-on-one chats, calls and video conference sessions. Teams are also divided into their separate groups as we used to do it in office. You can send files, schedule video calls and edit documents all under one roof.

What do you dislike most about this product?

Microsoft teams surely take up some space devices. Many employees complain that it takes up an immense space in their devices and they need to manage it very carefully. Apart from that there is nothing much that is a bit of a concern.

What recommendations would you give to someone considering this product?

The Microsoft Teams have provided us with that satisfaction. I highly recommend it to all business platforms.

Pros

  • Effective Service
  • Respectful
  • Helps Innovate
  • Reliable
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Mar 2022

Fantastic product. office 365

Likeliness to Recommend

8 /10

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Unique Features

Katlyn K.

  • Role: Operations
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

10 /10

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