Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Juhi A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

One of the best team collaboration solution!

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

We are using Microsoft Teams since pandemic times till now. It is proved as our life and time savior during the situation. It is an excellent tool for team collaboration, file sharing, chat, etc. We are using it on our daily team meetings, presentations, and collaboration. etc. It is highly reliable and secured messaging solution developed by the Microsoft. It has excellent audio and video features that enables you to interact with your teammates and office meetings.

What is your favorite aspect of this product?

1) One of the best feature is the user interface. It is very easy to work on it without any additional training required. 2) Integration capabilities with other 3rd party applications. 3) Inbuilt meeting notes provides you the flexibility to note down any important discussions. 4) Integration with Outlook makes it stand out with any other messaging applicaitons.

What do you dislike most about this product?

1) Sometimes it hangs during the meetings. 2) Limitations on the number of emoji's and stickers. 3) Notifications shall be improved. 4) Requires high internet bandwidth to run smoothly. 5) Call quality.

What recommendations would you give to someone considering this product?

You can go with it without a second thought. MS Teams is highly powerful and reliable messaging solution you can rely on.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Daniella F.

  • Role: Information Technology
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Put an end to communication gaps

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

It has all the favorable options ranging from scheduling the meetings, instant messaging, large-scale meetings, easy customization according to one’s own needs and requirements. Documents and media can be reliably shared without worries.

What is your favorite aspect of this product?

Microsoft Teams is very good in that it integrates with all other Microsoft 365 software. The team can be used as the main hub even without leaving the interface of the application. Remote and on-site staff can stay connected.

What do you dislike most about this product?

Some of the updates are not helpful. They only reduce its performance. It disturbs when on one random day, the option/feature one is familiar and habitual of disappears. Also, in some computers, the application consumes too much RAM.

What recommendations would you give to someone considering this product?

This is a very helpful application in work-related atmospheres. It is a good source of keeping the colleagues, partners connected to each other. Video conferences can be saved and can be looked at afterward, which is really a helpful feature. Great application to work with.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tinh N.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Great Video Conferencing and Chat Tool

Likeliness to Recommend

7 /10

What differentiates Microsoft Teams from other similar products?

The integration features and opportunities are endless. Microsoft provides endless support and clear documentation for those that use this product. The size and scale of Microsoft makes it hard for others to compete, and with that you get some benefits when using their products.

What is your favorite aspect of this product?

The video conferencing has improved tremendously, and I actually like it better than Zoom now. I like how any Teams video conference will create a channel by default with all the meeting attendees. Then people can type in the chat and even get the recording immediately after the meeting is finished.

What do you dislike most about this product?

Lack of flexibility on inviting people out of the organization, an enormous amount of CPU resources required, screen sharing slow down the entire performance of the PC, documents sharing within the meetings is difficult, and it often goes out of sync, chats on channels are hard to follow, threads are not well organized.

What recommendations would you give to someone considering this product?

Give yourself some time to login before attending a meeting. It can be slow and sometimes require additional levels of authentication before you can successfully log in.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Most Popular Microsoft Teams Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019