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Microsoft Teams Logo
Microsoft Teams Logo
Microsoft Corporation

Microsoft Teams

Composite Score
8.7 /10
CX Score
8.9 /10
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


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Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

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Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
6% Neutral
91% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 81

Business Value Created

84

Ease of Implementation

84

Breadth of Features

82

Quality of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Justin H.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Eliminate email with easy collaboration

Likeliness to Recommend

8 /10

What differentiates Microsoft Teams from other similar products?

Teams works well when you already use the Microsoft suite. It combines very effective collaboration and document creation through messaging and team threaded discussions.

What is your favorite aspect of this product?

The quick messaging's integration with other microsoft products is probably my favorite piece. This has allowed large teams of people who may not always be willing to adopt new technology to essentially eliminate email and increased cloud-based collaboration. As a result our communication and efficiency have significantly improved.

What do you dislike most about this product?

The web-call features leave something to be desired in terms of reliability and stability when more than 2-3 participants are on the call. Additionally, the user interface takes a bit of learning, especially for those not as familiar with Microsoft products.

What recommendations would you give to someone considering this product?

Especially if your institution already employs the Microsoft suite in some way or another, you'll find Teams an excellent way to draw together all of those products and equip employees as individuals or teams for meaningful collaboration - especially where varied types of collaboration or communication might be required. Teams is flexible enough to fit various use cases, likely more so than competitors like Basecamp.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Less Efficient Service
  • Vendor Friendly Policies

Aarti A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Likeliness to Recommend

9 /10

What differentiates Microsoft Teams from other similar products?

Microsoft teams is a great messaging product in the Office 365 suite. It has a wide breadth of features that increase productivity across the organization. If your organization already has Microsoft 365, you do not need to pay extra for using Teams, which is very economical! Sharing and collaborating files is also super easy and smooth on Teams.

Pros

  • Enables Productivity
  • Efficient Service
  • Effective Service
  • Caring

Laura N.

  • Role: Consultant
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

can continue to improve

Likeliness to Recommend

6 /10

What differentiates Microsoft Teams from other similar products?

our clients prefer it for improvements in security, for which we should also have adopted them since we are a consultancy, but it must continue to improve

What is your favorite aspect of this product?

good link for massive formats, over 500 connected simultaneously

What do you dislike most about this product?

they must improve connectivity with apple equipment, you cannot share sound from the computer if it is apple, that this year they should put it aside

What recommendations would you give to someone considering this product?

It is a basic tool for the new digital age

Pros

  • Continually Improving Product
  • Security Protects
  • Trustworthy
  • Unique Features

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Effective Service

Most Popular Microsoft Teams Comparisons

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