Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Microsoft Teams
8.7 /10

What is Microsoft Teams?

Work together how you want, when you want. Create and collaborate on documents with others and keep everyone organized and up-to-date with shared notebooks.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Microsoft Teams won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Microsoft Teams Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Teams.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Teams?

3% Negative
7% Neutral
90% Positive

Pros

  • Respectful
  • Enables Productivity
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 84

Instant Messaging

90

File Sharing Collaboration

84

Notifications

84

Document Collaboration

83

Integration With Productivity Tools

82

Granular Access Management

81

Cross Platform Support

80

Search

79

Vendor Capability Ratings

Average 80

Ease of Implementation

84

Business Value Created

84

Quality of Features

82

Breadth of Features

82

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Availability and Quality of Training

79

Product Strategy and Rate of Improvement

78

Vendor Support

77

Ease of Customization

76

Microsoft Teams Reviews

Nadyne S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

I love this product. Very user friendly.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I think Microsoft Teams is better because is more fast. The other products that I`ve tried such as Skype for business was not that fast and with a lot of features integrated.

What is your favorite aspect of this product?

Microsoft Teams is the product that I use daily in my job.

What do you dislike most about this product?

The notifications feature is not very customized.

What recommendations would you give to someone considering this product?

I really think Microsoft Teams is the best solution on the market for instant communication.

Rodrigo T.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Teams is a great tool for global companies.

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

The better of Microsoft Teams is the integration with Microsoft Office 365. Also, the integration with Sharepoint works perfectly and turns Teams into a very robust tool because you can share files and edit documents online with your colleagues directly from the platform, turning the software into something beyond an instant messaging tool.

What is your favorite aspect of this product?

My favorite aspect of Microsoft Teams, besides the integration with the whole Microsoft Office 365, is the capability of being cross-platform. Now I have my team directly on my phone, allowing me to have a very smooth flow of communication and also avoiding using informal channels to contact them while I'm not in front of my laptop.

What do you dislike most about this product?

I believe the search bar can be improved to allow "advanced search", like text in a specific chat.

What recommendations would you give to someone considering this product?

Microsoft Teams improved our workflow, allowing us to have a better interaction between the project members and allowing us to experience something more close to a presential work than other software can do (very helpful during the pandemic).

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements

Oliur R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best easy to use communication tool

Likeliness to Recommend

10 /10

What differentiates Microsoft Teams from other similar products?

I like how workgroups can be formed, each with its own set of channels and information shared via Sharepoint. What I like best about teams is the ease of communication it provides to work teams, the simplicity with which meetings or calls can be created, and the ability to add participants without having to make so many movements. I also like the activity feed that it provides, which is very useful and lets me know what's going on just by looking at it. Also, when we have multiple language speakers on the call, the language translation feature comes in handy.. This one-of-a-kind feature makes it more useful and productive.

What is your favorite aspect of this product?

Teams has been one of my favorite tools for on-the-go communication. It provides chat, audio and video calls, screen sharing, calendar management, and other features. Sharing files with groups and chats with real-time collaboration are also fantastic features of Teams. If the internet connection is strong and stable, the video call quality is excellent. It is simple and effective to manage a team of coworkers remotely.

What do you dislike most about this product?

I haven't had any major problems with teams. If your internet connection is strong enough, it works well. However, I have recently been reported for the high amount of bandwidth required for a decent quality audio or video call; in that case, I would like to see teams optmized for midium quality connections. Teams, on the other hand, is a fantastic tool that can easily replace your current communication tool.

What recommendations would you give to someone considering this product?

Team is recommended from the side because it is one of the best in the market with all of the features it provides. It can be a good option for increasing productivity at work and making communication easier. Their customer service is also excellent. They also provide a monthly webcast, which is a free training with an instructor. They also have a team blog, which is useful for staying up to date on new features and other information. When compared to other softwares in the same category, teams is a very effective and efficient all-in-one business communication tool.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Efficient Service
  • Saves Time

Most Popular Microsoft Teams Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019